Summary
Overview
Work History
Education
Skills
Timeline
Generic

CONNOR SCOTT

Kansas City,MO

Summary

Offering strong organizational and communication skills, well-suited for coordinating projects and facilitating team collaboration. Brings solid understanding of project management principles and ability to quickly learn and apply new tools and methodologies. Ready to use and develop skills in scheduling and resource allocation in Office Assistant role.

Overview

16
16
years of professional experience

Work History

Project Coordinator/Technical Service

Lawrence Paper Company
Lawrence, Kansas
07.2021 - Current
  • This includes standard boxes, displays and pack-out projects
  • Worked closely with each department to make sure we provided the best product and great customer service to all customers
  • Received quote request from sales/customer service
  • Quoted the project and reviewed with management for final approval
  • Had to communicate with production to make sure we quoted all print plates and cutting dies as needed, as well as making sure the project was within LPCO capabilities
  • Lastly, I had to work with our scheduling department to make sure we could get the product out to the customer in a timely fashion and within the customers lead-time
  • Project Management required me to work with and communicate with our Fulfillment department that would pack product into the corrugated material we produced
  • This included lead times, requirements of material, timeline of customer supplied products, as well as the corrugate from our corrugate plant

Customer Service Representative

Lawrence Paper Company
Lawrence, Kansas
08.2016 - 07.2021
  • Handled the daily duties of quoting, order entry, working with scheduling to ensure customer needs are met, coordinating production samples for customers, collecting payments, etc
  • Evaluated customer account information to assess current issues and determine potential solutions
  • Assisted approximately 50 customers each week with product quoting questions, chance for new business opportunity and order entry
  • Set up and activated customer accounts
  • Delivered high level of service and support to each customer, paving way for future business opportunities
  • Worked closely with the following departments each day to ensure the customers were taken care of: Sales Department to make sure customers' needs were being taken care of
  • Design Department to get samples to customer for a testing
  • Technical Service Department to have items quoted to the customer's specific needs
  • Scheduling to make sure we could get the product through production in a timely manner
  • Shipping to verify shipments arrived on time per the customer's request
  • Accounts Payable to collect overdue invoices and clean up any loose ends
  • Assessed customer needs and upsold products and services to maximize box/product sales
  • Answered 20+ inbound calls per day and directed to designated individuals or departments
  • Interviewed customers regarding failed product issues and reported feedback to management team to reassure the customer that we will fix the product and work to get the problem solved for their next order

Landscape Laborer

Fulks Lawn & Landscape LLC
Eudora, KS
04.2016 - 08.2016
  • Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds
  • Checked all machinery and performed routine maintenance to prevent machine malfunction
  • Planted flowers, bushes, shrubs, trees and grass
  • Operated and maintained basic landscaping equipment and vehicles
  • Limited hazards by cleaning all construction areas with complete compliance
  • Assisted in scheduling weekly project deadlines and tasks
  • Installed retaining walls, rock creeks, flower beds, stone patios and walkways
  • Eliminated undesirable weeds and pests by physically removing problems or applying chemicals
  • Performed upkeep work for garden areas and landscaping greenery to enhance property appearance and plant health

Shift Leader Manager

Westlake Hardware
Lawrence, Kansas
02.2009 - 04.2016
  • I started as a part time sales associate and worked my way up to Department Lead, then up to Shift Leader of both the Paint Department as well as the Lawn & Garden Department, while still helping oversee all other departments throughout the store
  • Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling
  • Oversaw inventory management with cycle counts, audits and shrinkage control
  • Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility
  • Helped train and managed team of rotating staff of 20-30 associates, including evaluating performance and enforcing disciplinary actions
  • Processed shipments and maintained stock shelf organization
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Secured store perimeter and enforced procedures to minimize losses and protect store assets
  • Updated store pricing, signage and merchandising based on current promotions
  • Created attractive store displays to generate customer interest and boost sales
  • Wrote order supply requests to replenish merchandise and submitted to the Corporate Office for sign-off

Education

High School Diploma -

Eudora High School
Eudora, KS
05.2010

Some College (No Degree) -

Johnson County Community College
Overland Park, KS

Skills

  • Time management
  • Detail-oriented
  • Project management
  • Documentation management
  • Attention to detail
  • Customer service

Timeline

Project Coordinator/Technical Service

Lawrence Paper Company
07.2021 - Current

Customer Service Representative

Lawrence Paper Company
08.2016 - 07.2021

Landscape Laborer

Fulks Lawn & Landscape LLC
04.2016 - 08.2016

Shift Leader Manager

Westlake Hardware
02.2009 - 04.2016

High School Diploma -

Eudora High School

Some College (No Degree) -

Johnson County Community College

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CONNOR SCOTT