Rolande Monyanyi
Denver,CO
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Responsible project coordinator focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time and under budge. Offers valuable insight earned several-year career. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Technical Project Coordinator
Field Nation
Denver, CO
01.2021 - Current
- Provided support for the development, implementation and maintenance of technical projects.
- Drafted presentations summarizing key findings from completed research studies conducted as part of an ongoing project.
- Coordinated with external vendors in order to procure necessary supplies or services required for successful completion of a project.
- Collaborated with senior management in order to develop effective strategies for managing complex technical projects.
- Prepared weekly status updates highlighting progress made towards meeting objectives set out at the start of a particular project.
- Identified risks associated with technical projects and developed mitigation strategies accordingly.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Handled portfolio of initiatives to support organization's goals.
- Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
- Assisted in the development and implementation of production processes and procedures.
- Ensured compliance with quality control standards throughout the entire installation process.
- Provided technical support to operators on the use of new production machines.
Tax Consultant
Rotarius
Fort Worth, TX
01.2019 - 01.2021
- Educated clients on their rights and responsibilities under applicable laws.
- Developed long-term tax planning strategies for clients.
- Participated in continuing education courses to stay abreast of new developments in taxation practices.
- Submitted requests for extensions when necessary.
- Organized paperwork related to each client's case into a comprehensive file system.
- Prepared tax forms in accordance with federal, state and local regulations.
- Advised clients on how best to structure investments for optimal taxation benefits.
- Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
- Explained complex concepts in a clear and concise manner to clients.
- Resolved discrepancies between client's books and actual taxes due.
- Drafted letters to government agencies regarding client inquiries.
- Filed estimated quarterly taxes as required by law.
- Completed research of federal and state tax laws as needed.
- Provided advice on strategies to minimize taxes owed.
- Identified deductions and credits that clients were eligible for.
- Assisted taxpayers with resolving IRS disputes or audits.
- Maintained up-to-date knowledge of changing tax laws and regulations.
Customer Service Representative
Onesupport
Fort Worth, TX
04.2018 - 05.2019
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
Bachelor of Science - Management Information Systems
Midwestern State University
Wichita Falls, TX05-2022
Skills
- Scrum Framework
- Information Security
- Stakeholder Communication
- User Acceptance Testing
- Software Development
- Network Administration
- Time Management
- Compliance Enforcement
- Resource Coordination
- Budget Preparation
- Flexible and Adaptable
- Performance monitoring
- Project Management
- Vendor Management
- Requirements Writing
Timeline
Technical Project Coordinator
Field Nation
01.2021 - Current
Tax Consultant
Rotarius
01.2019 - 01.2021
Customer Service Representative
Onesupport
04.2018 - 05.2019
Bachelor of Science - Management Information Systems
Midwestern State University
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