CONNOR TRAWEEK
Summary
Experienced FOH worker with a proven track record of success in fast-paced dining environments. Recognized for exceptional customer service, process optimization, and effective team leadership. Skilled in conflict resolution, implementing sales strategies, and efficient time management to ensure smooth operations and maximize customer satisfaction. Demonstrates expertise in project management and customer engagement, consistently enhancing dining experiences and fostering repeat business.
Overview
5
5
years of professional experience
Work History
Helper
Synergy Merchant Solutions
01.2020 - Current
FOH WORKER
Waterboyz and Café single fin
07.2022 - 09.2024
- Delivered exceptional customer service, ensuring guest satisfaction
- Managed diverse tasks efficiently, contributing to smooth operations and positive dining experiences
- Maintained meticulous attention to detail in order accuracy and presentation
- Streamlined service processes, reducing wait times and enhancing overall efficiency
- Fostered strong teamwork, coordinating seamlessly with kitchen staff and management
- Adapted quickly to dynamic environment, ensuring high-quality service during peak hours
- Consistently met and exceeded sales targets through upselling techniques
- Resolved customer concerns promptly, maintaining high satisfaction rates and repeat business
- Proposed and implemented new service strategies, enhancing customer experience
- Demonstrated flexibility in handling multiple roles, from hosting to serving and barista duties
- Optimized service processes, reducing wait times and boosting efficiency
- Consistently exceeded sales targets through effective upselling techniques
- Spearheaded cross-functional projects, delivering measurable outcomes
- Optimized processes, resulting in substantial cost savings and improved efficiency
- Streamlined order processing, enhancing customer satisfaction
- Implemented efficient cash handling procedures, reducing errors and improving transaction speed
- Fostered team cohesion, ensuring seamless service during peak hours
- Mentored new hires, accelerating their integration and boosting overall team performance
- Proposed and executed creative solutions for queue management, significantly reducing wait times
- Contributed to menu optimization, enhancing customer experience
FOH WORKER
Chic-Fil-A
04.2020 - 03.2021
Education
GED -
Pensacola State College
08.2023
Skills
- Conflict Resolution
- Sales Strategy
- Time Management
- Team Leadership
- Customer Engagement
- Process Optimization
- Project Management
Personal Information
Date of Birth: 01/21/2005
Timeline
FOH WORKER
Waterboyz and Café single fin
07.2022 - 09.2024
FOH WORKER
Chic-Fil-A
04.2020 - 03.2021
Helper
Synergy Merchant Solutions
01.2020 - Current
GED -
Pensacola State College
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