Conor B. Smith
Gainesville,GA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Racetrac, Inc
08.2017 - Current
- 7.5 years customer service experience
- Experience with store IT support ticketing systems
- Working alongside, troubleshooting, and operating with upper and lower management on the store and regional levels
- Management experience -- Fulfilling the role of Co-manager directly beneath the General Manager
- Experience as a shift manager
- Troubleshooting store hardware -- Network hardware, Credit and Debit payment systems, Lottery systems, Merchandise pricing systems, Gas gump hardware, drink machine hardware, kitchen cooking hardware, Ice cream machine hardware, breaker boxes, fuel reader systems
- Working and operating alongside in-store and out-of store operational personnel
- Working and operating with IT store support
Education
Bachelor - Computer Science
University of North Georgia
12-2024
Skills
- Hardware/Software troubleshooting
- Hardware installation
- Operating systems
- Networking
- Ticketing Systems
- Operating Hypervisor virtual machines
- Customer relationship management
- Point of Sale system operation
Certification
CompTIA A+, Currently studying for the 2025 Core 1 & Core 2 exams
Timeline
Sales Associate
Racetrac, Inc
08.2017 - Current
Bachelor - Computer Science
University of North Georgia
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