Dependable employee with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Backroom Associate
HomeGoods
Denton, Texas
10.2021 - 12.2021
Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Received incoming merchandise and stored in correct stock locations.
Maintained orderly stockroom for ease of retrieval.
Automotive Technician
Brandon Tomes Subaru
Mckinney, Texas
05.2020 - 08.2021
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed customer orders and warranty services according to manufacturer specifications.
Troubleshot and diagnosed faults with vehicle systems using code readers, diagnostic trees and online knowledge bases.
Analyzed and located malfunctions in brakes, switches, control systems, and many other parts of a vehicle.
Shift Lead
Marble Slab
Frisco, Texas
06.2019 - 11.2019
Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Helped store management meet standards of service and quality in daily operations.
Tracked receipts, employee hours and inventory movements.