Competent Tech Support Engineer well-versed in assisting customer with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization.
Effectively operates autonomously to troubleshoot and fix concerns. History of completing scheduled maintenance and vehicle repairs according to specifications. Proficient in troubleshooting problems, completing services and documenting everything for customer and shop records.
Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.
Productive and efficient shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 10+ years of experience working with automotive tools and components. Timely facilitator of engine diagnostics and repair estimates.
Overview
9
9
years of professional experience
Work History
Service Advisor
Lithia
01.2021 - Current
Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Examined service history and provided initial inspection of vehicle to identify issues.
Maintained high customer satisfaction standards to meet or exceed targets.
Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Technical Support Engineer
Paris Group Communication
08.2020 - Current
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Configured hardware, devices and software to set up work stations for employees.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Automotive Service Advisor
Round Rock Toyota
06.2018 - 05.2020
Explained estimates and determined repair timelines to manage customer expectations.
Performed safety and emissions inspections.
Retained accurate records of purchases, titles and sales.
Communicated issues to supervisor and helped develop solutions.
Changed, rotated and balanced tires.
Maintained cleanliness, safety and efficiency of garage.
Responded to customer telephone calls, emails and in-person requests for assistance.
Automotive Technician
Jiffy Lube
06.2016 - 05.2018
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Attended safety meetings and implemented policies with junior team members.
Procured, organized and managed parts inventories.
Changed, rotated and balanced tires.
Performed safety and emissions inspections.
Delegated jobs to subordinates and monitored quality of work.
Automotive Technician
Round Rock Toyota
05.2015 - 11.2017
Procured, organized and managed parts inventories.
Attended safety meetings and implemented policies with junior team members.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
Used specialized tools to detect leaks in gas and refrigerant systems.
Changed, rotated and balanced tires.
Performed safety and emissions inspections.
Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Education
High School Diploma -
Mcneil High School
Austin, TX
05.2010
Skills
Software Debugging
Performance Optimization
Updates and Upgrades
Technical Writing
Repair
Troubleshooting and Diagnostics
Technical Support
IT Infrastructure Planning
Desktop support
Customer Service Professional
Timeline
Service Advisor
Lithia
01.2021 - Current
Technical Support Engineer
Paris Group Communication
08.2020 - Current
Automotive Service Advisor
Round Rock Toyota
06.2018 - 05.2020
Automotive Technician
Jiffy Lube
06.2016 - 05.2018
Automotive Technician
Round Rock Toyota
05.2015 - 11.2017
High School Diploma -
Mcneil High School
Similar Profiles
Lisandra RamirezLisandra Ramirez
Accounting Clerk at LithiaAccounting Clerk at Lithia