Summary
Overview
Work History
Education
Skills
Timeline
Generic

Conor Logan

Audubon,NJ

Summary

  • Competent Tech Support Engineer well-versed in assisting customer with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization.
  • Effectively operates autonomously to troubleshoot and fix concerns. History of completing scheduled maintenance and vehicle repairs according to specifications. Proficient in troubleshooting problems, completing services and documenting everything for customer and shop records.
  • Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.
  • Productive and efficient shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 10+ years of experience working with automotive tools and components. Timely facilitator of engine diagnostics and repair estimates.

Overview

9
9
years of professional experience

Work History

Service Advisor

Lithia
01.2021 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Technical Support Engineer

Paris Group Communication
08.2020 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.

Automotive Service Advisor

Round Rock Toyota
06.2018 - 05.2020
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Performed safety and emissions inspections.
  • Retained accurate records of purchases, titles and sales.
  • Communicated issues to supervisor and helped develop solutions.
  • Changed, rotated and balanced tires.
  • Maintained cleanliness, safety and efficiency of garage.
  • Responded to customer telephone calls, emails and in-person requests for assistance.

Automotive Technician

Jiffy Lube
06.2016 - 05.2018
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Attended safety meetings and implemented policies with junior team members.
  • Procured, organized and managed parts inventories.
  • Changed, rotated and balanced tires.
  • Performed safety and emissions inspections.
  • Delegated jobs to subordinates and monitored quality of work.

Automotive Technician

Round Rock Toyota
05.2015 - 11.2017
  • Procured, organized and managed parts inventories.
  • Attended safety meetings and implemented policies with junior team members.
  • Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Changed, rotated and balanced tires.
  • Performed safety and emissions inspections.
  • Diagnosed malfunctions and developed effective resolutions with minimal oversight.

Education

High School Diploma -

Mcneil High School
Austin, TX
05.2010

Skills

  • Software Debugging
  • Performance Optimization
  • Updates and Upgrades
  • Technical Writing
  • Repair
  • Troubleshooting and Diagnostics
  • Technical Support
  • IT Infrastructure Planning
  • Desktop support
  • Customer Service Professional

Timeline

Service Advisor

Lithia
01.2021 - Current

Technical Support Engineer

Paris Group Communication
08.2020 - Current

Automotive Service Advisor

Round Rock Toyota
06.2018 - 05.2020

Automotive Technician

Jiffy Lube
06.2016 - 05.2018

Automotive Technician

Round Rock Toyota
05.2015 - 11.2017

High School Diploma -

Mcneil High School
Conor Logan