Conor Logan
Hutto,TX
Summary
- Competent Tech Support Engineer well-versed in assisting customer with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization.
- Effectively operates autonomously to troubleshoot and fix concerns. History of completing scheduled maintenance and vehicle repairs according to specifications. Proficient in troubleshooting problems, completing services and documenting everything for customer and shop records.
- Seasoned automotive repair professional adept at inspecting, troubleshooting and repairing wide range of vehicles and issues. Knowledgeable about service schedules, well-versed in reading technical documentation and familiar with scoping various components.
- Productive and efficient shop operator keeps safety and customer satisfaction front and center. Versatile repair and maintenance technician with 10+ years of experience working with automotive tools and components. Timely facilitator of engine diagnostics and repair estimates.
Overview
11
11
years of professional experience
Work History
Service Advisor
Continental Automotive Group
Austin, TX
08.2024 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Responded proactively and positively to rapid change.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Service Advisor
Chapman Nissan
Philadelphia, PA
02.2024 - 05.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
Service Advisor
Howdy Honda
Austin , Tax
06.2021 - 10.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and offer available solutions.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Guided techs on automotive repair, tool usage and equipment operation.
- Worked with customers to educate and inform on Product or service, effectively closing over Number deals.
Technical Support Engineer
Paris Group Communication
Chicago, IL
08.2020 - 05.2021
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.
Automotive Service Advisor
Round Rock Toyota
Round Rock, TX
06.2018 - 05.2020
- Explained estimates and determined repair timelines to manage customer expectations.
- Performed safety and emissions inspections.
- Retained accurate records of purchases, titles and sales.
- Communicated issues to supervisor and helped develop solutions.
- Changed, rotated and balanced tires.
- Maintained cleanliness, safety and efficiency of garage.
- Responded to customer telephone calls, emails and in-person requests for assistance.
Automotive Technician
Jiffy Lube
Austin, TX
06.2016 - 05.2018
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Attended safety meetings and implemented policies with junior team members.
- Procured, organized and managed parts inventories.
- Changed, rotated and balanced tires.
- Performed safety and emissions inspections.
- Delegated jobs to subordinates and monitored quality of work.
Automotive Technician
Round Rock Toyota
Round Rock, TX
05.2014 - 06.2016
- Procured, organized and managed parts inventories.
- Attended safety meetings and implemented policies with junior team members.
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Changed, rotated and balanced tires.
- Performed safety and emissions inspections.
- Diagnosed malfunctions and developed effective resolutions with minimal oversight.
Education
High School Diploma -
Mcneil High School
05.2010
Skills
- Software Debugging
- Performance Optimization
- Updates and Upgrades
- Technical Writing
- Repair
- Troubleshooting and Diagnostics
- Technical Support
- IT Infrastructure Planning
- Desktop support
- Customer Service Professional
Timeline
Service Advisor
Continental Automotive Group
08.2024 - Current
Service Advisor
Chapman Nissan
02.2024 - 05.2024
Service Advisor
Howdy Honda
06.2021 - 10.2023
Technical Support Engineer
Paris Group Communication
08.2020 - 05.2021
Automotive Service Advisor
Round Rock Toyota
06.2018 - 05.2020
Automotive Technician
Jiffy Lube
06.2016 - 05.2018
Automotive Technician
Round Rock Toyota
05.2014 - 06.2016
High School Diploma -
Mcneil High School