Conor McCarthy

• Successfully managed the daily logistics operations of the New England Corporate Distribution Center, overseeing the routing of 20+ trucks to fulfill approximately 250 daily orders, and over 1,200 line items.
• Exceeded stringent quality goals by 6% by ensuring accurate, efficient, and on-time deliveries, exceeding customer expectations.
• Key metrics include: on-time departure, on-time delivery, delivery accuracy, and minimal returns due to internal errors.
• Served as a key liaison between contractors, warehouse personnel, and inside sales teams to ensure seamless order fulfillment, and a positive customer experience. Actively engaged with customers to promote new products, and enhance customer satisfaction.

Customer Service:

• Provided exceptional customer service through in-person interactions, phone calls, and emails.
• Responded promptly and effectively to customer inquiries, and resolved issues efficiently.
• Processed customer orders accurately and efficiently.
• Managed order fulfillment, utilizing both company-owned fleet and third-party logistics providers.
• Accurately tracked orders from receipt to delivery, ensuring timely and accurate fulfillment.
• Assisted customers with various sales and marketing promotions.

Inventory Management:

• Maintained accurate inventory records.
• Assisted with stock replenishment and shelf stocking in the showroom and warehouse.

Technology Proficiency:

• Proficient in using industry-standard software, such as Epicor, Geotab, and Dispatch Track.