Conrad Caldwell
Griffin,GA
Summary
Versatile professional with a proven track record in enhancing customer satisfaction and streamlining delivery processes. Excelled at Mediacom Communications by leveraging exceptional communication skills and critical thinking to resolve complex issues, boosting customer loyalty. Skilled in vehicle inspection and route planning, demonstrating dependability and a strong ability to multitask across diverse roles.
Overview
16
16
years of professional experience
Work History
Rural Mail Carrier
USPS
10.2024 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
CDL Truck Driver
J and Ky Transport LLC
06.2024 - Current
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
Customer Service Representative
Mediacom Communications
03.2011 - 06.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Apple
01.2009 - 11.2011
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Kirkwood Community College
Cedar Rapids, IASkills
- Dependability
- Load balancing
- Route planning
- Mail distribution
- Package handling
- Postal regulations
- Vehicle inspection
- Customer service
- Teamwork and collaboration
- Problem-solving
Timeline
Rural Mail Carrier
USPS
10.2024 - Current
CDL Truck Driver
J and Ky Transport LLC
06.2024 - Current
Customer Service Representative
Mediacom Communications
03.2011 - 06.2024
Customer Service Representative
Apple
01.2009 - 11.2011
High School Diploma -
Kirkwood Community College
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