Conrad Duddingston
Madison,WI
Summary
Current general manager who oversees all financial affairs, scheduling, inventory management, and more at the local fan-favorite Mediterranean Cafe of Madison, Wisconsin.
Driven and versatile former Project Manager at Epic Systems specializing in interoperability, emergency department, and urgent care implementation. Certified and tested in multiple Epic applications.
Lifelong English, French, Spanish, and Mandarin speaker with experience aboard, teaching, and tutoring. Experience working with Java, Java Script, and HTML. I love a good challenge!
Overview
3
3
years of professional experience
1
1
Certification
Work History
GENERAL MANAGER
ROTI LLC / GENERAL MANAGER
Madison, WI
05.2023 - Current
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Effectively handles all of staffing and payroll.
- Identified staffing process improvements which cut monthly average payroll by 18% compared to 2022 calendar year averages.
- Promotes growth via successfully onboarding new staff and coordinating new hire training.
- Standardized team communication, shift management processes.
- Effectively kept inventory, created routine system for re-stocking.
- Created, managed, and standardized full-scale catering service.
Project Manager
Epic Systems Corporation
Verona, WI
01.2021 - 05.2022
- Managed Emergency Department, Urgent Care, and Interoperability Epic installations.
- Effectively identified, triaged, and troubleshooted complex operational decisions affecting multiple teams.
- Worked alongside clinicians, IT, and organization leadership to provide effective solutions to clinical workflows.
- Certified in EpicCare Inpatient, EpicCare-ASAP, EpicCare-Ambulatory, Cogito (healthcare reporting), and Care Everywhere.
- Owned success of newcomers to the Epic community.
- Successfully worked alongside Clinical Informatics to develop new clinical content for all Epic organizations (Epic Foundation System).
- Traveled across the US to support organizations installations and provide crucial at-the-elbow support to clinicians.
TEACHING FELLOW
UW-MADISON'S CENTER FOR FIRST YEAR EXCELLENCE
09.2021 - 12.2021
- Worked at UW-Madison's Center for First Year Excellence as a TA
- Assists in lesson building, planning, logistics, and facilitating discussion-based courses designed to support new students in their transition to academic and student life at the University of Wisconsin-Madison
- Assisted in grading assignments
- Maintained steadfast communication with lead teacher through weekly meetings
- Taught weekly course, introduced material effectively, and completed overall goal of aiding student transition into college life.
TECHNOLOGY CHAIR
UW-MADISON'S AHA
- Managed emails and general communication between team members
- Helped facilitate meetings of organization of over one hundred students
- Participated in recording and managing yearly 50+ person event, "Freethought Festival"
- Maintained office equipment
- Worked in JavaScript.
Education
BACHELORS DEGREE OF ENGLISH LINGUISTICS -
University of Wisconsin-Madison
12.2021
BACHELORS DEGREE OF CHINESE -
University of Wisconsin-Madison
12.2021
Skills
- Operations Oversight
- Workflow Planning
- Customer Relationship Management
- Advertising and Marketing
- Project Management
- Quality Management
- Schedule Management
- Staff Training
- Time Management
- Risk Management
- Change Implementation
- Interpersonal Skills
- Team Player
Accomplishments
- UW-MADISON INTENSIVE CHINESE TIANJIN STUDY ABROAD PROGRAM, 07/2021, 08/2021, Completed 3-4 month study abroad program in Tianjin, China. Developed crucial language skills, broadened understanding of Chinese culture, refined interpersonal communication skills and problem-solving skills.
- WISCONSIN ESL INSITUTUTE PROGRAM, 05/2019, 08/2019, Completed 90-hour TEFL certificate. Taught ESL classes to non-native speakers on a bi-weekly basis. Effectively designed and instructed lesson plans. Supervised classes of between 9-30 students. Reflected upon past classes and adjusted course material accordingly.
- EPIC SYSTEMS URGENT CARE MODULE, 01/2022-05/2023, Was given honor of facilitating meetings and design projects for EpicCare Urgenet Care Module Foundation System. Designs were ccepted into Foundation System for all Epic customers to use.
References
- JASON XIA, Business Partner, Mediterranean Cafe/Roti LLC, 625 State Street, Madison, WI, 53703, (608)-251-8510
- KRISTIN DALBY, Former Co-Teacher, UW-Madison, kdalby@wisc.edu, (608)-265-8768
- TRINA JOHNSON, Former Team Lead, Epic Systems, (608) 271-9000
Affiliations
- I love running, playing basketball, weight lifting, tennis, and football!
- Passionate about music production and foreign language learning.
Certification
- TEFL certification.
- EpicCare Inpatient - Orders
- EpicCare Inpatient - Clinical Documentation
- EpicCare Inpatient - ASAP
- Epic Care Everywhere
- Epic Cogito Business Systems
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Chinese (Mandarin)
Professional
Spanish
Limited
Swedish
Professional
Timeline
GENERAL MANAGER
ROTI LLC / GENERAL MANAGER
05.2023 - Current
TEACHING FELLOW
UW-MADISON'S CENTER FOR FIRST YEAR EXCELLENCE
09.2021 - 12.2021
Project Manager
Epic Systems Corporation
01.2021 - 05.2022
TECHNOLOGY CHAIR
UW-MADISON'S AHA
BACHELORS DEGREE OF ENGLISH LINGUISTICS -
University of Wisconsin-Madison
BACHELORS DEGREE OF CHINESE -
University of Wisconsin-Madison
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