Conrod Walker
St Ann Jamaica
Summary
Offering more than 20 years in the tourism & hospitality industry.
Proven Lifeguard and Adventure Tour Guide with a track record of enhancing swimmer safety and customer satisfaction at the Blue Hole attraction. Skilled in equipment management and adept at fostering teamwork, I excel in creating inclusive environments and ensuring high standards of service and safety. My leadership and strong communication abilities drive positive outcomes and continuous improvement. My love for my trade in masonry and construction has offered me the strength and patience in all work environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lifeguard/Adventure Tour Guide
Blue Hole Lodge Attraction Limited
2023.07 - Current
- Trained and maintain proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Prevent accidents through regular equipment inspections and maintenance.
- Participate in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Ensure swimmer safety by vigilantly monitoring the Blue Hole trail area and enforcing rules.
- Maintain a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Provide friendly customer service to guests and addressed concerns.
- Attentively monitors swimmers to identify distress.
Life Guard/Adventure Tour Guide
Cascade Blue Hole
2017.08 - 2023.07
- Provided exceptional customer service by addressing visitor questions or concerns in a friendly and professional manner.
- Maintained order and cleanliness at swimming Blue Hole and surrounding areas to uphold hygiene standards.
- Educated patrons on safety protocols and enforced safety rules.
- Performed regular maintenance on the trail area and life-saving equipment to keep in good working order.
- Managed bookings, transactions and other administrative tasks to foster excellent customer experiences.
- Cultivated an inclusive environment that welcomed adventurers from diverse backgrounds while accommodating special needs or requests whenever possible.
Education
TEAM JAMAICA
NCTVET
02.2024
FOOD & BEVERAGE SERVICE
NCTVET
03.2010
No Degree - General Studies
Newstead Primary School
St Mary Jamaica08.1994
Skills
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership Qualities
- General Maintenance
- Equipment management
- Teamwork and Collaboration
Certification
- Certified Lifeguard
- Team Jamaica-TPDCO
- Food & Beverage Service Certificate
Timeline
Lifeguard/Adventure Tour Guide
Blue Hole Lodge Attraction Limited
2023.07 - Current
Life Guard/Adventure Tour Guide
Cascade Blue Hole
2017.08 - 2023.07
TEAM JAMAICA
NCTVET
FOOD & BEVERAGE SERVICE
NCTVET
No Degree - General Studies
Newstead Primary School
- Certified Lifeguard
- Team Jamaica-TPDCO
- Food & Beverage Service Certificate
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