CONSOLATA Karumuna
Puyallup
Summary
Results-driven Care Management Team Lead with expertise in compliance management, patient assessment, and interdisciplinary collaboration. Proven ability to develop effective care plans and monitor patient progress, ensuring quality service delivery. Dedicated care management professional with a strong background in care coordination and case management. Known for enhancing team performance through training initiatives and effective communication, ultimately leading to improved patient outcomes and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Care Management Team Lead
Caring Hearts Home Care LLC
Puyallup
01.2023 - Current
- Supervised staff to ensure compliance with care standards and protocols.
- Coordinated care plans with interdisciplinary teams for patient needs.
- Developed training materials to educate team members on best practices.
- Reviewed patient assessments to identify necessary interventions and resources.
- Monitored patient progress and adjusted care strategies as necessary.
- Collaborated with healthcare teams to ensure seamless service delivery.
- Educated patients and families on treatment options and resources available.
- Led team in daily operational activities and task assignments.
- Implemented inventory control systems for effective stock management.
- Trained new employees on company policies and operational procedures.
- Conducted regular team meetings to foster communication and collaboration.
- Facilitated communication between clients, families, and healthcare providers.
- Managed scheduling for caregivers to optimize service delivery efficiency.
- Developed strategies for improving operational efficiency within the department.
- Assessed client needs and developed individualized plans of care based on assessment findings.
- Analyzed data from various sources such as patient surveys or outcomes reports to identify trends or patterns in service delivery.
- Identified opportunities for process improvements within the department that would increase efficiencies or enhance customer service.
Care Coordinator
FAMILY BESTCARE LLC
Bellevue
01.2020 - 12.2022
- Coordinated care plans with healthcare providers and families for effective patient management.
- Scheduled and organized appointments to ensure timely service delivery for clients.
- Communicated with patients to assess needs and provide appropriate resources and support.
- Maintained accurate patient records in compliance with regulatory standards and guidelines.
- Collaborated with multidisciplinary teams to optimize care strategies for diverse populations.
- Monitored client progress and adjusted care plans based on feedback and assessments.
- Developed educational materials to inform clients about available services and resources.
- Maintained accurate client records in accordance with agency policies and procedures.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
- Actively participated in staff meetings discussing best practices in patient care coordination.
- Supported clients during hospital admissions and discharges.
- Developed individualized service plans based on assessment findings.
- Monitored and evaluated patient progress, adjusting treatment plans as needed.
- Assisted in the development of discharge plans for clients transitioning out of care programs.
Education
MBA - MBA IN INTERNATIONAL HOSPITALITY
UNIVERSITY OF WALES CARDIF
UNITED KINGDOM09-2010
BBA - Public Administration
KAMPALA INTERNATIONAL UNIVERSITY
UGANDA03-2003
Skills
- Care coordination
- Patient assessment
- Interdisciplinary collaboration
- Compliance management
- Care plan development
- Case management
- Team leadership
- Conflict resolution
- Staff training
- Time management
- Communication skills
- HIPAA compliance
- Remote team management
- Client assessment
- Care planning
- Problem-solving
References
References available upon request.
Timeline
Care Management Team Lead
Caring Hearts Home Care LLC
01.2023 - Current
Care Coordinator
FAMILY BESTCARE LLC
01.2020 - 12.2022
MBA - MBA IN INTERNATIONAL HOSPITALITY
UNIVERSITY OF WALES CARDIF
BBA - Public Administration
KAMPALA INTERNATIONAL UNIVERSITY