Alyssa Christel
Puyallup,WA
Summary
Experienced Case Manager with four years of practical experience in case management. Demonstrates strong leadership skills and fosters a collaborative approach across the care continuum, effectively managing workflows to support dynamic teams. Leads initiatives to enhance operational effectiveness and efficiency, driving quality improvement activities and achieving financial goals. Devoted legal support worker brings great people skills, attention to detail and organized approach to managing high workloads. Assists individuals of diverse backgrounds with basic legal needs and coordinates referrals for advanced cases. Great at managing time and advanced with word processing software, legal database research and digital recordkeeping systems.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Care Management Team Lead
Recovery Cafe of Orting Valley
08.2022 - Current
- Enhanced team performance through regular training sessions, promoting professional development and maintaining high standards of care.
- Assisted in the development of organizational policies related to care management, ensuring alignment with best practices and regulatory requirements.
- Collaborated with other departments to develop cross-functional initiatives that improved overall organizational efficiency in delivering patient care services.
- Implemented data-driven decision-making processes, resulting in more efficient resource allocation and better patient outcomes.
- Collaborated with courthouse staff to streamline administrative procedures for increased efficiency in day-to-day operations.
- Increased client satisfaction with courtroom experience by providing prompt assistance and guidance on procedural matters.
- Streamlined case management processes by implementing efficient organizational strategies and digital tools.
Paraeducator
Puyallup School District
01.2018 - 08.2022
- Assist special education students in daily school tasks, both academic and social
- Work one-on-one with special needs students on a daily basis, developing positive work relationships with both the students and teachers at a number of schools in the district
- RIGHT RESPONSE trained to prevent aggression and behavioral problems in the classroom.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Actively participated in regular team meetings to discuss student progress, share ideas, and collaborate on strategies for continued success.
- Strengthened communication between school staff, parents, and students by serving as a liaison for information sharing.
- Collaborated with teachers to help with classroom and workload management.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Fostered positive relationships with students, families, and colleagues by exhibiting a caring demeanor and maintaining open lines of communication.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
Certified Peer Counselor/ Case Manager
Greater Lakes Mental Healthcare
07.2020 - 09.2021
- I work in Trueblood funded forensic department
- I work in the community with people that are needing support after incarceration
- We set them up with the housing first model and set up therapy, and medical care
- We make sure they have food and other resources to bring them from survival mode to build on other important needs.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Coordinated with external agencies to develop collaborative approaches to best serve our shared clientele.
- Ensured confidentiality and privacy by adhering to all ethical guidelines and legal requirements within the counseling profession.
- Maintained detailed case notes and documentation, ensuring accurate records of client interactions and progress towards goals.
- Developed mentees' life skills such as time management and communication.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Universal Banker Lead
U.S. Bank's
01.2002 - 01.2004
- Provided sales training and acted as a mentor for new tellers and bankers
- Processed financial transactions, including check cashing withdrawals, deposits, and payments
- Maintained acceptable operational quality standards through compliance with policies, procedures, security requirements, and government regulations
- Recommended and coordinated with the manager, branch promotional activities and programs on a routine basis to increase awareness and generate new business
- Coached, lead, and motivated branch employees, promoting participation in cross sales of products.
- Coordinated community outreach initiatives to build brand awareness and foster positive relationships between the bank and local residents.
- Mentored junior bankers to enhance their skills and knowledge, fostering a culture of continuous learning within the team.
- Conducted regular audits of teller transactions to maintain compliance with federal regulations and minimize instances of fraud or error.
- Acted as a trusted advisor to senior leadership, offering expert guidance on key strategic decisions and best practices in the industry.
DEPARTMENT MANAGER
GI JOES
01.1997 - 01.2002
- Facilitated communication from first-line management to department sales associates
- Worked with store manager to create optimal layout and presentation of each department
- Guided associates in processing of apparel, upkeep of department, and ensuring customer satisfaction
- Consistently performed duties outside of job description, helping to mitigate stress of store management and employees as well as sustaining an environment where customers felt appreciated and attended to.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Quickly and accurately counted drawers at start and end of each shift.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Developed cashier schedules to maintain adequate staffing levels during peak hours, maximizing efficiency of operations.
- Promoted a safe working environment with thorough adherence to company policies and safety protocols.
- Implemented loss prevention measures to mitigate theft incidents at the register area.
- Maintained accurate financial records, ensuring reconciliation of cash drawers and deposits without discrepancies.
- Fostered team-oriented environment, encouraging collaboration and support among cashiers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a high-performing team through consistent training and regular meetings, ensuring all tasks are performed to GI Joe's standards.
Education
Bachelor of Science - Psychology
University of Washington
12.2024
Associate of Arts degree -
PIERCE COLLEGE
01.2019
Skills
- Case management expertise
- Problem-Solving
- Time Management
- Multitasking Abilities
- Detail Oriented
- Project Management
- Strategic Planning
- Policy and procedure improvements
- Program Leadership
- Training and Development
- Data Collection & Research
- Operations Management
- Budgeting and Resource Management
- Team Development
- HIPAA Compliance
Certification
- Certified peer counselor
- CPR Certification
- First Aid Certification
- MOAB
- Adult Mental Health First Aid
- Youth Mental Health First Aid
- Washington State Food Worker Card
Timeline
Care Management Team Lead
Recovery Cafe of Orting Valley
08.2022 - Current
Certified Peer Counselor/ Case Manager
Greater Lakes Mental Healthcare
07.2020 - 09.2021
Paraeducator
Puyallup School District
01.2018 - 08.2022
Universal Banker Lead
U.S. Bank's
01.2002 - 01.2004
DEPARTMENT MANAGER
GI JOES
01.1997 - 01.2002
Associate of Arts degree -
PIERCE COLLEGE
- Certified peer counselor
- CPR Certification
- First Aid Certification
- MOAB
- Adult Mental Health First Aid
- Youth Mental Health First Aid
- Washington State Food Worker Card
Bachelor of Science - Psychology
University of Washington
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