Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sierra Hickmon

Puyallup,WA

Summary

Dedicated and highly adaptable professional with a strong background in fast-paced, high-pressure environments, including healthcare, customer service and retail. Over 6 years of experience as a Certified Nursing Assistant, server, host, and produce clerk, demonstrating excellent communication, critical thinking, and multitasking abilities. Proven ability to remain calm under pressure, manage stressful situations with professionalism, and respond quickly and effectively to urgent needs. Skills directly transferable to a 911 dispatcher role. Committed to public safety and equipped with a strong sense of empathy, attention to detail, and a passion for helping others in times of crisis

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Linden Grove Healthcare
09.2023 - Current
  • Provided compassionate care and support to residents, enhancing their daily living experiences.
  • Assisted with personal hygiene, mobility, and nutrition to promote residents' health and well-being.
  • Collaborated with healthcare team members to develop individualized care plans for optimal resident outcomes.
  • Monitored vital signs and reported changes in patients' conditions to nursing staff promptly.
  • Documented patient information accurately in electronic health records to ensure continuity of care.
  • Trained new staff on best practices for resident care, enhancing team efficiency and service quality.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.

Server

Dennys
03.2021 - 09.2023
  • Provided exceptional customer service by anticipating guest needs and responding promptly to inquiries.
  • Assisted in maintaining cleanliness and organization of dining areas and service stations.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to guests.
  • Managed cash register operations, processing payments efficiently to minimize wait times.
  • Handled customer complaints professionally, ensuring satisfaction through effective problem-solving techniques.
  • Served food and beverages promptly with focused attention to customer needs.

Produce Clerk

Albertsons
02.2019 - 03.2021
  • Ensured product quality by inspecting incoming shipments for freshness and adherence to standards.
  • Managed inventory levels by organizing stock and conducting regular audits to minimize waste.
  • Assisted customers with inquiries, providing knowledgeable support regarding product selection and storage.
  • Implemented best practices for product rotation, ensuring compliance with safety and quality regulations.

Hostess

Dennys
01.2018 - 02.2019
  • Welcomed and seated guests, ensuring efficient flow of restaurant operations.
  • Answered customer questions about hours, seating, and menu information.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Pharmacy Technician Certification -

Pima Medical Institute
Renton, WA
03-2025

Associate of Applied Science - Pre Nursing

Pierce College
Puyallup, WA
06-2024

Skills

  • Memory retention
  • Workflow optimization
  • Healthcare ethics
  • Patient care
  • Strong work ethic
  • Exceptional customer service
  • Problem-solving skills
  • Confidentiality and HIPAA
  • Positive attitude

Timeline

Certified Nursing Assistant

Linden Grove Healthcare
09.2023 - Current

Server

Dennys
03.2021 - 09.2023

Produce Clerk

Albertsons
02.2019 - 03.2021

Hostess

Dennys
01.2018 - 02.2019

Pharmacy Technician Certification -

Pima Medical Institute

Associate of Applied Science - Pre Nursing

Pierce College

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