Constance Barkan
Carson,WA
Summary
Dynamic customer service professional with extensive experience at Skamania Lodge, excelling in cash management and guest assistance. Proven ability to enhance guest satisfaction through personalized service and effective communication. Skilled in operating POS systems and upselling strategies, consistently contributing to a positive shopping and dining experience.
Overview
1
1
Language
1
1
Certification
6
6
years of professional experience
Work History
Gift Shop Attendant
Skamania Lodge
Stevenson, US
08.2020 - Current
- Assisted lodge guests with gift shop purchases and product selection.
- Executed sales transactions through point-of-sale system, ensuring accurate processing and customer satisfaction.
- Processed sales returns and exchanges using a POS register system.
- Reconciled cash drawer and prepared daily sales reports.
- Supported inventory counts and restocked sold merchandise.
- Guided guests to freight pickup locations, restocked shelves, and checked guests in and out to enhance their shopping experience.
- Worked with team members to keep operations running smoothly during peak business hours.
Hostess
Skamania Lodge
Stevenson, US
12.2025 - 08.2026
- Coordinated seating flow and table assignments to optimize guest experience and reduce wait times.
- Greeted guests, gave directions, shared area information, and maintained a friendly atmosphere to support strong customer service and positive guest interactions.
- Escorted guests to tables and explained the dining area layout.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders, and respond to service questions.
- Fostered welcoming environment through engaging conversations with guests. through friendly conversation with guests.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Supported serving staff, food runners, and bussers to keep dining room presentable and ready for guests.
Banquet Server
Skamania Lodge
Stevenson, US
07.2025 - 12.2025
- Greeted guests with prompt, friendly service during banquets and catered events.
- Provided attentive service by anticipating guest needs and swiftly fulfilling requests.
- Monitored guest satisfaction during events and promptly addressed needs.
- Cleared dishes after each course, removed crumbs and glassware, and supported guest satisfaction.
- Assisted in efficient setup and breakdown of banquet tables, chairs, linens, and equipment.
- Set up place settings with clean tablecloths, napkins, and tableware for incoming guests.
- Kept dishes and service materials organized, clean, and ready for use.
- Maintained cleanliness in designated work area during shifts. during shift, including tables, chairs, and floors.
Crew Member
McDonald's
Kingdom City, MO
03.2023 - 04.2023
- Delivered friendly guest assistance, enhancing customer experience at McDonald's front counter and drive-thru.
- Provided attentive customer service, fostering a positive atmosphere for guests.
- Supported front counter and drive-thru service during full-time shifts.
- Prepared correct orders for dine-in, carryout, and drive-thru guests.
- Processed cash register payments accurately, ensuring smooth transactions during busy McDonald's shifts.
- Restocked supplies and organized workstations to support crew workflow.
- Maintained cleanliness of lobby, kitchen, and restroom areas at McDonald's restaurant.
Education
Certificate Degree - Natural Resources and Conservation
Mt Hood Community College
Gresham, OR06-2027
High School Diploma -
Accellus Academy
Kansas City, Missouri05-2024
Skills
- Cash management and POS
- Operate cash registers
- Customer service
- Guest assistance
- Personalized service
- Upselling strategies
- Returns and exchanges
- Store operations management
- Server operations
- Communication and interpersonal skills
- Order assembly
- Food preparation
- Merchandise display
- Returns and exchanges
- Personalized service
- Store operations
- Operate cash registers
- Store operations
Personal Information
- Title: Banquet server, gift shop attendant, and hostess
- Date of Birth: 2007-02-07
AWARDS
Diploma
Hobbies
- Cooking
- Coaster Making
- Family time
- Fishing
- Hiking
- Film
- Writing
- Exploring Museums
Languages
English
Native/ Bilingual
Certification
- Washington state drivers license
- S-130
- S-190
- Washington State food handlers certificate
- Washington State Class 13 Servers Permit/ Mast certificate
Timeline
Hostess
Skamania Lodge
12.2025 - 08.2026
Banquet Server
Skamania Lodge
07.2025 - 12.2025
Crew Member
McDonald's
03.2023 - 04.2023
Gift Shop Attendant
Skamania Lodge
08.2020 - Current
Certificate Degree - Natural Resources and Conservation
Mt Hood Community College
High School Diploma -
Accellus Academy