Constance Brown
Berlin Heights,Ohio
Summary
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
23
23
years of professional experience
Work History
Coordinator for Student Parents
Bowling Green State University
03.2023 - Current
- Resolved issues through active listening and open-ended questioning
- Organized spaces, materials, and catering support for internal and client-focused meetings
- Collaborated with Advising and Non-traditional Student Dept to help maintain student retention
- Helped Student parents to find the needed resources to help maintain student retention
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
Traveling Teacher
Dedicated School Staffing
10.2015 - Current
- Organized lesson plans using teaching software for long-term interim assignments to reinforce core concepts
- Administered and graded tests and quizzes in many areas of study including CCP classes
- Helped students develop life-long learning skills and good study habits
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
Customer Service Manager / Business Development
Home Savings
01.2002 - 05.2011
- Built relationships with colleagues to facilitate teamwork, cooperation, and success
- Strategized with sales team to prospect and qualify potential customers within assigned geographic territories
- Generated new business with marketing initiatives and strategic plans
- Delivered campaigns to solidify new client opportunities and generate new business
- Worked independently with minimal supervision
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Built relationships with customers and community to promote long term business growth
- Trained new employees on customer service, money handling and organizing strategies
- Met existing customers to review current services and expand sales opportunities
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Executive Masters - Organization Development
Bowling Green State University
Bowling Green, OH08.2017
Bachelor of Arts - Liberal Arts, communications & art
Bowling Green State University
Huron, OH05.2015
Associate Degree - Business Administration, Junior Accounting Diploma
OHIO BUISNESS COLLEGE
Sandusky, OH12.1990
Skills
- Critical Thinking
- Cultural Awareness
- Planning & Coordination
- Training & Development
- Outreach
- Marketing
- Tracking
- Spreadsheets
- Public Relations
- Administrative Skills
- Confidential Records Management
- Policy Interpretation & Development
- Policy & Procedure Writing
- Networking & Partnership Development
- Investigations & Conflict Resolution
- Variety of OD methods of training
- Classroom management
- Multitasking and organization
- Microsoft outlook, word, and Excel
- Cash handling
- Customer service
- Exceptional interpersonal communication
- Discretion and confidentiality
- Public speaking
- Team building and leadership
- Customer relationship management (CRM)
Professional Achievements And Organizations
- CASA of Erie County Program, a non-profit organization with whom I had a working relationship with for over 18 years as a volunteer and board member. I held several executive board positions, and as a GAL where I worked on 7 court cases (working with children and families in the Children Services system) navigating the court system.
- Trained as a Life Design Affiliate
- Trained as an Adult & Youth Mental Health First Aid Responder
- Licensed Substitute Teacher
- Licensed Pupil Activities Permit
- Certified in First Aid & CPR
Timeline
Coordinator for Student Parents
Bowling Green State University
03.2023 - Current
Traveling Teacher
Dedicated School Staffing
10.2015 - Current
Customer Service Manager / Business Development
Home Savings
01.2002 - 05.2011
Executive Masters - Organization Development
Bowling Green State University
Bachelor of Arts - Liberal Arts, communications & art
Bowling Green State University
Associate Degree - Business Administration, Junior Accounting Diploma
OHIO BUISNESS COLLEGE
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