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Constance Bullitt-Santana
Medical Assistant
Waukegan,IL
Summary
Dedicated Medical Assistant with expertise in patient intake, vital signs monitoring, and HIPAA compliance. Proven ability to support clinical staff and enhance patient care through effective communication and problem-solving skills.
Overview
1
1
Certification
38
38
years of professional experience
Work History
Medical Assistant
Advocate Infusion Center
Libertyville, Illinois
08.2023 - Current
- Assisted with patient intake and medical history documentation.
- Supported clinical staff with patient monitoring during infusion therapies.
- Documented patient progress and reported changes to healthcare providers.
- Ensured compliance with safety protocols and infection control measures.
- Collaborated with team members to improve workflow efficiency and communication.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Cleaned and maintained medical equipment following procedures and standards.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Changed dressings on wounds to prevent infection and check for healing.
Medical Office Assistant
Advocate Infusion Center
Libertyville, Illinois
02.2020 - 08.2023
- Handled front desk operations, including greeting patients and answering inquiries.
- Organized supply inventory and ensured availability of necessary medical supplies.
- Supported healthcare team by preparing treatment areas for patient infusion sessions.
- Trained new staff on office procedures and patient interaction protocols effectively.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Verified insurance coverage for each patient visit.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
Obstetrics Technician
Advocate Condell Medical Center
Libertyville, Illinois
10.1999 - 02.2020
- Assisted healthcare team during prenatal and postnatal procedures.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Monitored patient vital signs and reported changes to nursing staff.
- Facilitated communication between patients, families, and medical personnel.
- Supported labor and delivery processes by providing emotional comfort to patients.
- Responded quickly to emergency situations in a calm manner while following established protocols.
- Assisted with cesarean sections or other surgical procedures as needed.
- Educated new mothers about breastfeeding techniques, infant nutrition, safety measures.
- Assessed newborns immediately after birth for any abnormalities or health concerns.
- Performed routine laboratory tests such as urine analysis, Pap smears, and blood draws.
- Prepared patients for procedures by taking vital signs, positioning them correctly, and providing necessary equipment.
- Conducted ultrasounds to monitor fetal growth throughout pregnancy.
- Provided emotional support to pregnant women during labor and postpartum period.
- Participated in educational programs to stay up-to-date on new developments in the field of obstetrics.
- Assisted in training technicians, medical students or other staff members.
Medical Billing Specialist
Advocate Medical Group
Gurnee, Illinois
09.2013 - 04.2017
- Process medical claims using electronic billing systems.
- Verify patient insurance eligibility and benefits.
- Review and correct billing discrepancies promptly.
- Maintain accurate patient records and documentation.
- Ensure compliance with healthcare regulations and policies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Posted charges, payments and adjustments.
- Provided customer service support to patients who had questions about their bills or payments due.
Unit Manager
Ann Kiley Developmental Center
Waukegan, Illinois
01.1988 - 09.1999
- Oversaw daily operations of residential units at developmental center, ensuring compliance with care standards.
- Coordinated care plans for individuals with developmental disabilities.
- Trained staff on best practices for resident support and engagement.
- Developed schedules to ensure adequate staffing levels at all times.
- Conducted regular assessments of resident needs and preferences.
- Provided guidance, coaching, and mentoring to staff members.
- Coordinated educational initiatives to elevate staff competencies in safety, quality, and core measures.
- Reviewed patients' records to assess care quality and identify improvement areas.
Education
Some College (No Degree) - Medical Assistant
American Medical Technologist
Rosemont, IL08-2023
Bachelor of Science -
Ashworth College
Norcross, GA01-2017
Associate of Applied Science - Gender Studies
Ashworth College
Norcross, GA01-2015
Some College (No Degree) - Medical Billing And Coding
Ed2go
Temecula, CA06-2026
Some College (No Degree) - CNA
College of Lake County
Grayslake, ILSkills
- Patient intake
- Vital signs monitoring
- HIPAA compliance
- Phlebotomy techniques
- Laboratory specimen collection
- Preparing specimens and samples
- Medical supply management
- EMR / EHR
- Appointment scheduling
- Patient scheduling
- Telehealth coordination
- Equipment sterilization
- Sterile technique
- Wound care management
- Simple dressings
- Patient bathing
- Monitoring patient progress
- Human anatomy and physiology
- Anatomy and physiology
- Staff training
- Problem solving
- Professionalism and ethics
- Compassionate
- Professionalism and ethics
Certification
- Medical Assistant
- Certified Nursing Assistant
Timeline
Medical Assistant
Advocate Infusion Center
08.2023 - Current
Medical Office Assistant
Advocate Infusion Center
02.2020 - 08.2023
Medical Billing Specialist
Advocate Medical Group
09.2013 - 04.2017
Obstetrics Technician
Advocate Condell Medical Center
10.1999 - 02.2020
Unit Manager
Ann Kiley Developmental Center
01.1988 - 09.1999
Some College (No Degree) - Medical Assistant
American Medical Technologist
Bachelor of Science -
Ashworth College
Associate of Applied Science - Gender Studies
Ashworth College
Some College (No Degree) - Medical Billing And Coding
Ed2go
Some College (No Degree) - CNA
College of Lake County