Constance Coraci
Rochester
Summary
Proven customer service and sales expert, adept at driving repeat business and increasing sales through strategic upselling at Delta Sonic Car Wash Systems. Skilled in customer feedback management and multitasking, I excel in fast-paced environments, ensuring high satisfaction ratings through effective communication and a strong work ethic.
Overview
8
8
years of professional experience
Work History
Server
Black and Blue Steak and Crab
Rochester
10.2019 - Current
- Implemented feedback from customers to improve service quality and menu offerings.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Ensured that each guest was served courteously, quickly, and efficiently.
Detail Customer Advisor
Delta Sonic Car Wash Systems
Rochester
11.2016 - 01.2021
- Increased sales upselling products and following up with customers via phone or email to increase order quantities.
- Updated databases with new and modified customer data.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
- Greeted customers and provided excellent customer service.
- Managed multiple tasks simultaneously while maintaining accuracy.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided product information to customers.
- Responded to customer inquiries via phone, email, and in person.
Education
Bachelor of Arts - Psychology And Sociology
St. John's University
Rochester, NY05-2023
High School Diploma -
Rush Heneritta Senior High School
Henrietta, NY05-2019
Skills
- Customer service
- Sales expertise
- Customer feedback management
- Multitasking and organization
- Positive and professional
- Strong work ethic
- Memory retention
Languages
English
Full Professional
Timeline
Server
Black and Blue Steak and Crab
10.2019 - Current
Detail Customer Advisor
Delta Sonic Car Wash Systems
11.2016 - 01.2021
Bachelor of Arts - Psychology And Sociology
St. John's University
High School Diploma -
Rush Heneritta Senior High School
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