Constance Cunningham
Duluth,United States
Summary
Well-rounded Guest Services Representative committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Furthermore, As a recent graduate of Georgia Southern University I am equipped with excellent research, technical and problem-solving skills. Known for being a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Patient Engagement Representative
Conifer Health Solutions, Value-Based Care
Remote
06.2024 - 12.2024
- Maintained up-to-date records of all interactions with patients using appropriate software systems.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Performed data entry tasks accurately into company systems.
- Performed data entry and reconciliation of financial transactions.
- Performed data entry into electronic health information systems.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints..
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Bartender / Server
Dreamz Restaurant and Lounge
Duluth, GA
09.2022 - 05.2024
- Conducted on-site training sessions for employees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Developed strong and lasting resident relationships.
- Collaborated with management to identify areas where additional training was needed.
Bar Manager
Southern City Lounge
Statesboro, GA
11.2019 - 07.2021
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Developed and implemented bartender training programs, policies and procedures.
- Introduced new concepts and signature drinks, developed promotions and created customer engagement events to increase revenue.
Guest Service Representative
Target
Duluth, GA
05.2019 - 01.2020
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed large volume of guests and improved overall customer service.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Invited guests to join loyalty programs and special promotions to stay connected.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
Education
Bachelor of Science - Criminal Justice And Criminology
Georgia Southern University
Statesboro, GA05.2021
High School Diploma -
Duluth High School
Duluth, GA05.2016
Skills
- Marketing and sales experience
- Courteous
- Employee training
- Basic accounting
- Organizational ability
- Service-oriented mindset
- Excellent judgment
- Cash register operation
- Anticipating guest needs
- Check payment processing
- Seating assignment preparation
- Service prioritization
- Relationship building
- Promotional information
- Management interaction
- Microsoft Office
- Data entry proficiency
Timeline
Patient Engagement Representative
Conifer Health Solutions, Value-Based Care
06.2024 - 12.2024
Bartender / Server
Dreamz Restaurant and Lounge
09.2022 - 05.2024
Bar Manager
Southern City Lounge
11.2019 - 07.2021
Guest Service Representative
Target
05.2019 - 01.2020
Bachelor of Science - Criminal Justice And Criminology
Georgia Southern University
High School Diploma -
Duluth High School