Groneisha Milton
BATON ROUGE,LA
Summary
Dedicated Patient Engagement Representative with expertise in appointment scheduling, insurance verification, and HIPAA compliance. Known for problem-solving abilities and maintaining calmness under pressure, ensuring exceptional patient experiences.
Overview
10
10
years of professional experience
Work History
Patient Engagement Representative
CareSouth
Baton Rouge, LA
05.2024 - Current
- Managed appointment scheduling and follow-up communications for optimal patient experience.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Engaged with patients to provide critical information.
- Assisted in training new staff on effective patient interaction techniques.
Scheduling Representative
Ochsner Medical Center
Covington, LA
05.2019 - 05.2022
- Scheduled patient appointments for consultations, procedures, and follow-up visits.
- Answered incoming calls and greeted patients in a professional and courteous manner.
- Conducted appointment reminder calls to reduce no-show rates.
- Communicated with healthcare providers regarding appointment changes and preparation requirements.
- Maintained accurate scheduling records in compliance with healthcare policies.
Patient Access Representative
Childrens Medical Center
Covington, LA
01.2016 - 08.2019
- Guided patients and families through the admission and registration process.
- Screened patients for eligibility and verified insurance coverage.
- Prepared and updated patient information for clinical staff.
- Responded to patient inquiries while maintaining confidentiality and compliance standards.
Education
High School Diploma -
Mckinley Senior High
Baton Rouge, LA05-2015
Skills
- HIPAA compliance
- Follow-up coordination
- Appointment scheduling
- Healthcare
- CPR certification
- Insurance verification
- Teamwork
- Problem-solving abilities
- Calm and effective under pressure
Timeline
Patient Engagement Representative
CareSouth
05.2024 - Current
Scheduling Representative
Ochsner Medical Center
05.2019 - 05.2022
Patient Access Representative
Childrens Medical Center
01.2016 - 08.2019
High School Diploma -
Mckinley Senior High