Constance Hudley
Albany,GA
Summary
Healthcare professional with robust background in patient access services, delivering efficient, scheduling and compassionate support. Known for fostering collaborative environment and achieving consistent results. Expertise in patient registration, insurance verification, providing the best scheduling solutions and problem-solving, with reliable and adaptable approach.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Access Specialist
Phoebe Putney Memorial Hospital
Albany, USA
01.2022 - Current
- Verified insurance eligibility and collected payments at point of service, ensuring accurate billing and smooth transactions.
- Facilitated seamless registration for hospital personnel, patients, and families, enhancing overall patient experience.
- Resolved patient and family issues, providing timely solutions and maintaining high standards of customer service.
- Coordinated numerous responsibilities to maintain workflow during peak times. efficiently during peak periods.
- Adapted quickly to changing tasks while maintaining focus. between diverse tasks while maintaining focus.
- Made outbound calls to obtain accurate information about patients.
- Knowledgeable in Microsoft Word, Excel, and Outlook.
- Collect payments at point of service.
PAS Scheduling Registration
WellStar Health System Inc
Atlanta Remote, GA
03.2025 - 06.2026
- Handled high volume of inbound and outbound calls, ensuring exceptional customer care and maintaining professionalism.
- Collected and verified demographic and insurance information, enhancing accuracy of patient records.
- Resolved scheduling conflicts while informing patients about Medicare guidelines.
Customer Service Representative
NCourt
Alpharetta, USA
12.2019 - 12.2021
- Answered incoming calls to deliver frontline customer service support for service transactions.
- Addressed and resolved customer needs through effective communication and problem-solving.
- Utilized strong communication skills to effectively address and resolve customer needs.
- Assisted customers with making payments to bring accounts current.
- Managed multiple tasks simultaneously while navigating computer systems to streamline service delivery.
- Updated databases with new and modified customer responses.
- Began professional journey in a call center, later moving to remote service.
Customer Service Associate
Wal-Mart
Sylvester, USA
12.2015 - 11.2019
- Delivered efficient customer service and promptly resolved customer issues in fast-paced environment, enhancing customer satisfaction.
- Gathered customer feedback to identify issues and improve service quality. to address concerns effectively.
- Explained options to customers, facilitating informed decisions and ensuring satisfaction.
- Verified vendor receipts against listed items for accuracy.
Education
Associate's Degree - Medical Billing & Coding
Ultimate Medical Academy
Tampa03-2024
Technical Diploma - Early Childhood Education
Albany Technical College
Albany, GA2012
High School Diploma -
Westover Comprehensive High School
Albany, GA08-2006
Skills
- Insurance verification
- Patient education
- Appointment scheduling
- Customer relationship management
- Data entry
- Time management
- Problem solving
- Customer service
Certification
- Certified Healthcare Access Associate, The National Association of Healthcare Access Management
Timeline
PAS Scheduling Registration
WellStar Health System Inc
03.2025 - 06.2026
Patient Access Specialist
Phoebe Putney Memorial Hospital
01.2022 - Current
Customer Service Representative
NCourt
12.2019 - 12.2021
Customer Service Associate
Wal-Mart
12.2015 - 11.2019
Associate's Degree - Medical Billing & Coding
Ultimate Medical Academy
Technical Diploma - Early Childhood Education
Albany Technical College
High School Diploma -
Westover Comprehensive High School