Olivia Pye
Alamo,CA
Summary
Dedicated and detail-oriented Patient Access Representative with over two years of experience in admitting, patient access, and registration roles. Proficient in health insurance eligibility verification, authorization requirements, and reimbursement policies. Strong problem solver with excellent customer service skills and the ability to work collaboratively with diverse populations. Knowledgeable in government program regulations including Medi-Cal and Medicare.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
John Muir Urgent Care
07.2023 - Current
- Verify insurance eligibility and benefits using electronic systems or by contacting payers directly
- Handle patient admissions and ensure proper documentation of authorizations, referrals, and pre-certifications
- Manage admissions, discharges, and transfers efficiently
- Resolve patient inquiries and collect outstanding balances independently
- Identify and lead process improvement opportunities to enhance patient access services
Lead Receptionist
Carbon Health Urgent Care/Primary Care
04.2021 - 09.2023
- Managed patient check-ins and handled high-volume calls (125+ calls per day)
- Verified insurance and processed copayments effectively
- Supported administrative processes, including lab paperwork and referrals
- Collaborated on patient registration, admissions, and discharges
- Assisted patients in accessing their lab results and other resources, utilizing medical terminology in daily interactions
Education
High School Diploma -
Vacaville High School
Skills
- Insurance eligibility verification and authorization
- Patient admissions
- Discharge
- Transfer processes
- Knowledge of government programs
- Strong problem-solving and analytical skills
- Excellent oral and written communication
- Proficient in EPIC and basic office software
- Capable of working independently with minimal supervision
- Medical terminology knowledge
- Medical terminology
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Insurance billing
- Patient scheduling
- EMR
- Insurance verification
- Patient registration
- Specialist referrals
- Patient interviewing
- Financial obligation determination
- Eligibility determination
- Healthcare software
- Insurance information collection
- Co-payment collection
- Authorization verification
- Customer service
- Phone and email etiquette
- Multitasking and organization
- Patient check-in
- Payment processing
- Call screening
- Registration and admissions
Timeline
Patient Access Specialist
John Muir Urgent Care
07.2023 - Current
Lead Receptionist
Carbon Health Urgent Care/Primary Care
04.2021 - 09.2023
High School Diploma -
Vacaville High School
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