CONSTANCE JOHNSON
Long Island,NY
Summary
Dedicated professional with over ten years of experience in case management and direct care for individuals with mental health and intellectual/developmental disabilities (ID/DD). Demonstrates extensive knowledge of OMH/OPWDD services and treatment options. Proven leadership skills in supervising teams, providing training, delivering constructive feedback, and resolving interpersonal conflicts while effectively implementing company policies. Strong communication abilities drive a commitment to enhancing the well-being of others.
Overview
15
15
years of professional experience
1
1
Certification
Work History
OPWDD Assessor
Maximus
New York, NY
02.2024 - Current
- Analyzed data collected from assessments and developed individualized service plans based on client needs.
- Performed quality assurance reviews on completed assessments prior to submission.
- Provided information and referrals to clients for additional resources and support services.
- Maintained accurate records of client contacts, interventions, and outcomes in accordance with agency policies.
- Conducted initial screenings over the phone or in person with potential clients.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
Supervisor
Queens Center for Progress
Bellerose, NY
06.2019 - 10.2023
- Oversee and supervise day-to-day operations of OPWDD Day Habilitation site as it pertains to program participants, staff and program site
- Provide direct supervision to coordinator and day habilitation support staff to include consistent support, coaching and training, retention strategies, monthly staff meetings and 1:1 supervisory support meetings as needed
- Ensure incident reporting procedures as per regulations and agency policies
- Provide ongoing protective oversight to individuals in Day Habilitation program
- Evaluate staff's performance and provide guidance and employ agency's disciplinary process as appropriate
- Crisis intervention/Behavior intervention if needed
- Attend bi-annual life plan meetings with interdisciplinary team
- Complete all paperwork including writing staff action plans/Care plans
- Maintain communication with all members of interdisciplinary team and family of program participants
- Audit documentation to ensure OMIG and program standards
- Plan, develop, oversee and participate in group program to ensure delivery of appropriate rehabilitation services
Medicaid Service Coordinator/Care Manager
EPIC Long Island
East Meadow, NY
02.2017 - 06.2019
- Manage and advocate for a caseload of individuals with intellectual disabilities, developmental disabilities, and mental illness
- Facilitate service plans/team meetings at least 2x a year
- Manage and maintain Medicaid benefits and other entitlements (Social Security and SNAP)
- Conduct home visits and/or face to face visits
- Maintain communication with other providers (psychiatrist, residential staff, doctors)
- Maintain timely documentation and enter electronic monthly notes
- Link and refer clients to services and resources in the community
- Conduct crisis intervention
- Complete assessments to determine the individual's needs
Case manager
All Metro Health Care
Lynbrook, NY
07.2015 - 02.2017
- Manage and advocate for caseload of TBI (traumatic brain injury) participants, clients with severe mental illness, and substance abuse issues
- Ensure entitlements such as Medicaid, Social Security and SNAP are active
- Conduct home visits and face to face visits
- Complete assessments to determine the individual's needs
- Communicate with all other providers involved in the client's care
- Conduct crisis intervention when needed
- Facilitate team meetings
- Write service plans every 6 months and maintain other documentation
- Help clients find housing and or complete DOH housing subsidies every year
- Link and refer clients to services and resources in community
Care Coordinator/Case manager
Central Nassau Guidance and Counseling Services
Hicksville, NY
07.2014 - 07.2015
- Manage and advocate for caseload of individuals with severe mental health, intellectual disability, developmental disabilities, and/or Substance abuse issues
- Maintain on-going communications with clients, primary care physicians, substance abuse and mental healthcare providers, family, collateral resources and other agency staff
- Coordinate with mental health court, AOT (Assisted outpatient treatment) coordinator and or Parole officers
- Crisis intervention when needed
- Conduct face to face visits with clients in community
- Help find housing and or other benefits
- Link and refer clients to services and resources in community
Lead Case Manager
TSINY Inc
Jamaica, NY
05.2010 - 07.2014
- Manage caseload of clients with severe mental illness, and/or substance abuse issues
- Implement treatment plans, prepare progress notes and psychosocial histories
- Facilitate group therapy sessions with an average of 15 clients
- Wrote curriculum and agenda for group sessions
- Facilitated toxicology screens
- Coordinated with mental health court, AOT (Assisted outpatient treatment) coordinators or Probation
- Link and refer clients to services and resources in the community
- Complete functional assessment of clients including behavior patterns upon admission
- Hold Individual sessions with clients/ and crisis intervention as needed
- Develop discharge plans to assure continuity of care for client after leaving the agency
- Supervise staff and perform as team leader in managers' absence
- Oversee, train and provide guidance to new staff members
Education
Bachelor of Arts - Psychology
Long Island University/C.W. Post Campus
Brookville, NY01.2008
Certification
- First Aid/CPR Certified
- SCIP trained (strategies for crisis intervention/prevention)
Timeline
OPWDD Assessor
Maximus
02.2024 - Current
Supervisor
Queens Center for Progress
06.2019 - 10.2023
Medicaid Service Coordinator/Care Manager
EPIC Long Island
02.2017 - 06.2019
Case manager
All Metro Health Care
07.2015 - 02.2017
Care Coordinator/Case manager
Central Nassau Guidance and Counseling Services
07.2014 - 07.2015
Lead Case Manager
TSINY Inc
05.2010 - 07.2014
Bachelor of Arts - Psychology
Long Island University/C.W. Post Campus