Megean Macri
AIM Independent Living Center
Painted Post,NY
1
Language
1
Certification
7
years of professional experience
Compassionate human services professional with a strong background in crisis intervention and family support. Expertise in conducting intake assessments, coordinating community resources, and developing goal-oriented service plans that enhance stability and self-sufficiency. Committed to client advocacy and clear communication, fostering solutions that empower individuals and families.
Work History
OPWDD Family Support Services Intake Coordinator
1 Year 6 Months- Coordinate and oversee Independent Living Skills programming for youth ages 7–13 and 14+, including recreational, educational, social, and community-based activities.
- Plan and coordinate youth activities, group programming, community outings, seasonal events, and enrichment opportunities designed to build social, communication, and independent living skills.
- Communicate regularly with youth, families, staff, community partners, and professional providers to ensure effective program participation and support.
- Coordinate program logistics, participant enrollment, scheduling, capacity, waitlists, and attendance while ensuring programming meets agency and funding requirements.
- Provide individualized support to participants and families by identifying needs, addressing barriers, and connecting them with appropriate community resources.
- Maintain accurate participant records, program documentation, and data required for reporting, compliance, and program monitoring.
- Deliver presentations and outreach to families, providers, and community partners to increase awareness and participation in available programs and services.
- Apply strong problem-solving, crisis intervention, and de-escalation skills to promote a safe, supportive, and inclusive environment for participants.
Residential Relief Supervisor & Staff Mentor
1 Year 3 Months- Trained and coached staff in problem solving and communication, enhancing person-centered support.
- Applied crisis intervention and de‑escalation techniques to support residents during behavioral or emotional escalations.
- Advocated for residents’ needs, coordinating with community resources to ensure stability.
- Conducted on-site and home-based check-ins to assess safety and identify service gaps.
- Maintained detailed documentation, incident reports, and compliance records
Residential Team Leader
4 Months- Managed daily operations, staffing, and service delivery, enhancing support for individuals with complex needs.
- Utilized de-escalation strategies during crises and coordinated follow-up supports to ensure ongoing care.
- Performed needs assessments and collaborated with interdisciplinary teams to effectively address barriers to service.
- Ensured compliance with safety regulations, care plans, and agency policies.
- Assisted with hiring processes by reviewing applications and conducting interviews., onboarding, and staff development
Direct Support Professional (CNA)
4 Years 10 Months- Delivered direct care, home‑based support, and community integration services to enhance client quality of life.
- Responded to behavioral and medical crises using calm, structured de‑escalation and problem‑solving approaches.
- Advocated for client well‑being, connecting individuals to essential supports for improved access to resources.
- Conducted home visits and documented needs while coordinating with community programs to ensure comprehensive support.
- Maintained accurate EMR documentation and ensured safe environments.
Education
High School Diploma
Skills
Crisis Intervention & De‑escalation Strategies
Problem Solving & Barrier Reduction
Eligibility & Intake Interviews
Client Advocacy & Family Stabilization
Knowledge of Local Community‑Based Supports
Case Management & Service Planning
Home Visits & Needs Assessments
Employment Readiness Support
Resource Coordination & Referrals
OPWDD & Human Services Navigation
Documentation
EMR & Compliance
Communication
Mediation & Rapport‑Building
Professionalism
Ethics & Confidentiality
Certification
- Certified Nursing Assistant
- CPR/AED-American Red Cross
- First Aid- American Red Cross
- Microsoft 365 Fundamentals (Word, Excel, PowerPoint)
Languages
ASL
Professional Working
Timeline
OPWDD Family Support Services Intake Coordinator
AIM Independent Living Center
03.2025 - CurrentRead More
Residential Relief Supervisor & Staff Mentor
Pathways Inc
08.2024 - 11.2025Read More
Residential Team Leader
Arc of Chemung-Schuyler
04.2024 - 08.2024Read More
Direct Support Professional (CNA)
Finger Lakes DDSO
06.2019 - 04.2024Read More
Corning Painted Post High School
High School Diploma
Read More