Constance Roberson
Cincinnati,OH
Summary
Skilled Account Management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, time management, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs. Thriving in challenging environments, committed to balancing company goals while ensuring customers find satisfactory solutions. Dedicated to delivering success by seamlessly combining customer-oriented values with strategic business goals.
Overview
10
10
years of professional experience
Work History
Account Manager
iPacket
Remote
07.2025 - Current
- Manages over 250 Automotive dealerships across the United States
- Focuses on retention, digital marketing, client communications and upselling
- Serves as the main point of contact for dealers providing support and fostering long-lasting relationships
- Organizes, hosts and conducts trainings daily via Zoom with managers and salespeople within the dealer groups
- Train dealership staff on how to use our tool, discuss best practices and host refresher trainings for utilization improvement
- Analyzes performance, metrics, and engagement to ensure dealers are using the tool at their best potential
- Completes daily administrative tasks and reports
- Increasing client satisfaction by building strong relationships and addressing their needs promptly.
- Monitors key performance indicators to assess account health and drive proactive engagement initiatives.
- Maintaining high client retention rate by providing exceptional customer service and anticipating client needs.
- Implementing strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Facilitates client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Drives revenue growth by identifying new business opportunities within existing accounts.
Business Development Manager
iPacket
Remote
02.2024 - 07.2025
- Generated new leads, prospecting, making discovery calls through cold calling, or emailing
- Proactively brought in new business opportunities within the market
- Communicated with key decision makers within the Dealership
- Pitched iPacket to dealers to help them sell more vehicles at a higher price and increase their ROI
- Built foundation for long-term trusting relationships with clients
- Qualified dealers, setting up meetings/demos between prospects and Sales Directors
- Attended National Dealer Association events to network and meet new prospects
- Won new business by articulating full value of company's capabilities to prospects.
Sales Development Representative
REVGEN NC Inc
Remote
10.2023 - 01.2024
- Conducted in-depth discovery calls with prospects to understand their pain points and evaluate how our solutions could address their needs.
- Scheduled appointments with qualified prospects to deliver compelling presentations and demonstrate the value of our solutions.
- Proactively generated new leads and followed up with existing ones through targeted outbound calls and emails to build relationships and drive sales.
- Collaborated closely with account executives to identify and pursue new sales opportunities and provided regular updates on prospecting progress to facilitate effective account planning and execution.
- Qualified leads by scheduling introductory discovery meetings and calls.
Sleep Analyst
Adapt Health
Remote
03.2021 - 09.2023
- Aided doctor offices in retrieving compliance reports for patient data.
- Analyzed data trends to provide actionable insights for operational improvements.
- Scheduled appointments efficiently to ensure seamless patient care.
- Provided support to patients in adjusting settings on their CPAP machines for improved results.
- Reviewed prescriptions and sleep study results for comprehensive patient understanding.
- Monitored sleep compliance results, ensuring alignment with insurance coverage for patient services.
- Performed troubleshooting on facility equipment, escalating service calls when appropriate.
- Developed effective troubleshooting strategies minimizing downtime during machine malfunctions.
Medical Facilitator
Med Mart
Evendale, OH
07.2019 - 08.2020
- Facilitated the exchange of certificates of medical necessity with medical professionals.
- Managed and processed Durable Medical Equipment (DME) referrals from facilities and medical practices.
- Handled patient accounts, meticulously reviewing billing HCPC codes for accuracy.
- Sent Prior Authorization Requests to insurance providers to ensure timely approvals.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Customer Service and Claims Representative
Anthem
Cincinnati, OH
07.2016 - 07.2018
- Assisted members in updating their coordination of benefits, adding dependents or spouses to their policies, and addressed inquiries related to their health insurance coverage.
- Contacted facilities and healthcare providers to obtain CPT procedure codes needed for members' procedures, facilitating the quoting of member benefits, eligibility for office visits and upcoming appointments.
- Handled inbound calls, communicated with doctors, providers, and members concerning benefits, eligibility, and health claims.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Efficiently managed high-pressure situations such as claim denials or unexpected policy cancellations.
- Maintained accurate patient records, ensuring timely processing of insurance claims and payments.
- Improved efficiency in claims processing by streamlining documentation and communication procedures.
Education
Bachelor's Degree - Science of Health Administration
University of Phoenix University
Tempe, AZ11-2021
High School Diploma -
North College Hill
North College Hill, OH05.2012
Skills
- Client relationship management
- Relationship building and management
- Account development
- Customer satisfaction
- Account oversight
- Team Training
- Upselling
- Revenue generation
- Marketing
- Business development
Timeline
Account Manager
iPacket
07.2025 - Current
Business Development Manager
iPacket
02.2024 - 07.2025
Sales Development Representative
REVGEN NC Inc
10.2023 - 01.2024
Sleep Analyst
Adapt Health
03.2021 - 09.2023
Medical Facilitator
Med Mart
07.2019 - 08.2020
Customer Service and Claims Representative
Anthem
07.2016 - 07.2018
Bachelor's Degree - Science of Health Administration
University of Phoenix University
High School Diploma -
North College Hill