Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Manager

Constance Singleton

Durham,NC

Summary

Dedicated and hardworking professional in customer service management with a strong background and extensive skill set. Expertise in customer conflict resolution, new employee training, and administrative duties including handling invoices, payroll, and product inventory. Well-equipped to excel in this field. Experience encompasses a wide range of responsibilities, enabling effective management and streamlined operations while delivering exceptional service to customers.

Overview

8
8
years of professional experience

Work History

Manager

CVS Pharmacy
10.2016 - Current
  • Perform opening and closing duties as scheduled
  • Responsible for payroll including verification and modification of hours to be sent to corporate
  • Ensure all employees are provided with opportunity for breaks as required by law
  • Resolve all customer service complaints with a 'customer is always right' approach
  • Including but not limited to responding to customer care surveys and reviews
  • Check in vendors verifying correct order delivery, credits and invoices
  • Perform any duties essential to maximizing customer experience
  • Including providing additional support for our pharmacy as needed
  • Performing daily office duties such as answering emails, paperwork, reports, and filling in for General Manager in their absence

Team Leader

AWNC
12.2016 - 06.2016
  • Fast paced environment demanding focus, attention to detail and cleanliness
  • Team leader responsible for training new team members on machines (paperwork, presetting tools, measure parts and fixing equipment)
  • Direct shift personnel, and handle conflicts with team members
  • Computer programming, problem solving on-site issues
  • Communicating with upper management and other departments as needed to maintain successful operations

Education

Certificate of Completion - Nurse Aide 1 program

Durham Technical College
04.2015

High School Diploma -

Riverside High School
Durham, NC
05.2003

Skills

  • Training and Development
  • Customer Service
  • Opening and Closing procedures
  • Scheduling
  • Sales and Marketing
  • Management
  • Inventory control
  • Problem Resolution
  • MS Office
  • Planograms
  • Accurate Money Handling/Deposits
  • Verbal and written communication
  • Conflict Resolution
  • Customer Relations
  • Employee Training
  • Multitasking

Accomplishments

  • Maintaining a 3.96 average
  • On Dean's List

Timeline

Team Leader

AWNC
12.2016 - 06.2016

Manager

CVS Pharmacy
10.2016 - Current

Certificate of Completion - Nurse Aide 1 program

Durham Technical College

High School Diploma -

Riverside High School

Similar Profiles

CREATE PROFILE
Constance Singleton