Jose Rivero
Miami,FL
Summary
Dynamic manager with expertise in operational efficiency, team leadership, and customer satisfaction. Proven track record in developing strategies that enhance team performance and drive customer loyalty.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Manager
Off The Wall GameRoom
Miami, Florida
08.2023 - Current
- Assisted in daily operations and maintained communication with team members.
- Supported project planning by organizing materials and resources effectively.
- Participated in team meetings to discuss goals and progress updates.
- Managed scheduling and coordination of tasks among team members.
- Handled customer inquiries and provided information on services offered.
- Maintained a clean and organized work environment for enhanced efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Conducted performance reviews for team members.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Analyzed market trends and competitor activity to inform business strategy.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Managed daily operations of a busy restaurant environment.
- Trained and supervised staff in customer service and food safety.
- Developed and implemented standard operating procedures for efficiency.
- Ensured compliance with health regulations and safety standards.
- Resolved customer complaints to enhance guest satisfaction and loyalty.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Managed daily operations of bar, ensuring smooth workflow and service quality.
- Oversaw inventory management, tracking supplies and placing orders as needed.
- Trained and supervised bar staff, providing guidance on service standards and procedures.
- Developed drink menus, incorporating seasonal ingredients and innovative recipes.
- Ensured compliance with health regulations and safety standards in bar operations.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Implemented cost control measures to optimize resource usage within the bar area.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Monitored patron alcohol consumption to encourage safety.
Education
High School Diploma -
Nguyen Van Troi
Moron, Cuba12-2022
Skills
- Staff management
- Customer service
- Inventory management
- Budget monitoring
- Operational efficiency
- Team leadership
- Performance evaluation
- Conflict resolution
- Effective communication
- Problem solving
- Training development
- Strategic planning
- Product management
- Performance management
- Policy implementation
- Recruiting and interviewing
- Employee onboarding
- Cross-functional team management
- Complex Problem-solving
- Financial records oversight
- Verbal and written communication
- Performance evaluations
- Schedule preparation
- Lead generation
- Staff training and development
- Budget control
- Work prioritization
- Operations management
- Safety procedures
- Innovation management
- Sales techniques
- Documentation and reporting
- Policy and procedure development
- Expectation setting
- Expense tracking
- Staff development
- Decision-making
- Goal setting
- Time management
- Data analysis
Certification
ServSafe certificate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Off The Wall GameRoom
08.2023 - Current
High School Diploma -
Nguyen Van Troi