Constance Stoughtenger
Waterloo,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly learning new skills. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Loan Special
Finger Lakes Federal Credit Union
Geneva, NY
11.2019 - 02.2024
- Communicated with customers in person and via telephone and email to answer questions, process transactions and resolve issues.
- Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained complete confidentiality of submitted information according to release guidelines.
- Ensured all data was accurately entered into the system in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Set up and activated customer accounts.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Education
High School Diploma -
Port Byron Senior High School
Port Byron, NY05-2001
Skills
- Strong Analytical Skills
- Effective Communication Abilities
- Dedicated Work Ethic
- Customer Service
Timeline
Loan Special
Finger Lakes Federal Credit Union
11.2019 - 02.2024
High School Diploma -
Port Byron Senior High School