Farzana Hussaini
Clifton Park
Summary
Results-driven professional dedicated to delivering exceptional customer support. Skilled in managing concerns and resolving conflicts to maximize satisfaction. Strong background in customer relations and communication for effective client interactions. Committed to providing top-notch service and fostering positive customer relationships.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Funder
Broadview FCU
10.2024 - Current
- Reviewed loan files and updated to match current standards.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- responsible for the final steps of the mortgage process, ensuring that all necessary documentation is in place and accurate before the loan is disbursed
Member Service Associate
Broadview FCU
09.2022 - 10.2024
- Enhanced member satisfaction by providing exceptional customer service and promptly addressing inquiries.
- Collaborated with team members to develop strategies for improving overall member experience.
- Handled sensitive situations with discretion, protecting member privacy while resolving conflicts swiftly.
- Maintained detailed knowledge of company offerings and industry trends to better serve member needs.
Manager
Kumon Of Latham
02.2014 - 09.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Boosted student performance by providing individualized support and targeted feedback.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Strengthened parent-teacher relationships through regular communication, updates on student progress, and involvement in school events.
Education
Bachelor of Science - Business Administration
SUNY College of Agriculture And Technology At Cobleskill
05-2026
Associate of Applied Science - Business Adminstration
Hudson Valley Community College
12.2020
High School Diploma -
Shenendehowa High School
05.2015
Skills
- Issue Resolution
- Excellent time management skills
- Goal-oriented focus
- Multitasking
- Strong Work Ethic
- Relationship building and management
- Stress Tolerance
- Exceptional customer service
- Strong analytical skills
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Mortgage Loan Funder
Broadview FCU
10.2024 - Current
Member Service Associate
Broadview FCU
09.2022 - 10.2024
Manager
Kumon Of Latham
02.2014 - 09.2022
Associate of Applied Science - Business Adminstration
Hudson Valley Community College
High School Diploma -
Shenendehowa High School
Bachelor of Science - Business Administration
SUNY College of Agriculture And Technology At Cobleskill
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