Constance Taylor
Memphis,TN
Summary
Skilled at technical data and accuracy of filings. Articulate and personable with exceptional data analysis, report writing, and recordkeeping abilities.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Special skill in managing complex documentation, reports, and data compliance.
Overview
16
16
years of professional experience
2
2
Certification
Work History
Clinical Regulatory Specialist
Baptist Clinical Research Institute
10.2022 - Current
- Managed seven complex regulatory projects, ensuring timely completion and optimal outcomes.
- Develop regulatory strategies and implement plans for new products
- Lead product teams of fifteen for regulatory product compliance on Veeva Vault, Trial Master File, Institutional Review Board, and Cancer Clinical Trials
- Represented company in fifty-one industry trials during communications with global regulatory agencies.
Clinical Research Data Manager
Baptist Clinical Research Institute
07.2021 - 09.2022
- Led approximately fifteen teams of data management specialists to ensure timely completion of project deliverables
- Planned ten source documents and listings to compile resources for identifying and correcting data allocation issues
- Delegated seven databases and performed routine maintenance as necessary to compile data allocation issues
- Collaborated closely with eight physicians and ten nursing staff to improve quality of patient records documentation.
- Coordinated efforts with biostatistics teams for insightful analysis reports
Customer Service Support Associate
Gastrointestinal Specialists
03.2019 - 06.2021
- Orchestrated resource allocation to ensure accurate data input and delivered financial counseling services, resulting in 15% increase on-time fee collections.
- Researched and identified solutions to technical problems
- Responded to thirty customer needs through competent customer service and prompt problem-solving
- Deliberated with several third-party outside parties to resolve discrepancies and create expert solutions.
- Provided ongoing support to customers, answering questions, troubleshooting issues, and facilitating returns or exchanges as needed.
Certified Pharmacy Technician
Walgreens
01.2008 - 01.2021
- Trained ten new technicians to provide excellent customer service which resulted in 95% higher customer satisfaction scores
- Conveyed with prescribers to verify medication dosages, refill authorizations, and patient information
- Conducted twenty to forty incoming phone calls and addressed questions from customers and healthcare providers
- Assisted pharmacist in clearing problematic prescriptions and addressing customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Managed opening and closing duties for pharmacy.
Behavioral Teacher Counselor
Youth Villages
11.2010 - 11.2019
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies
- Facilitated to stay on-task with proactive behavior modification and positive reinforcement strategies
Education
Certificate in Project Management -
09.2024
Master of Science - Healthcare Administration
12.2022
Bachelor of Science - Organizational Leadership
05.2018
Skills
- Agile Methodologies
- Scrum master
- Leadership and team development
- Critical Thinking
- Data Verification
- Project Management
- Stakeholder communication
Certification
Certified ExCPT Pharmacy Technician -National Healthcareer Association (NHA)
Certified Scrum Master (CSM)-Scrum Alliance
Timeline
Clinical Regulatory Specialist - Baptist Clinical Research Institute
10.2022 - Current
Clinical Research Data Manager - Baptist Clinical Research Institute
07.2021 - 09.2022
Customer Service Support Associate - Gastrointestinal Specialists
03.2019 - 06.2021
Behavioral Teacher Counselor - Youth Villages
11.2010 - 11.2019
Certified Pharmacy Technician - Walgreens
01.2008 - 01.2021
DeVry University - Certificate in Project Management,
Southern New Hampshire University - Master of Science, Healthcare Administration
University of Memphis - Bachelor of Science, Organizational Leadership
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