Constance Times
Loganville,GA
Summary
Detail-oriented finance analyst providing data-driven insights and support to project team operations. Success handling multiple, concurrent projects in diverse technical industries. Leverages industry experience, financial acumen, and advanced analytical skills to optimize project productivity, performance and increase revenue.
Overview
10
10
years of professional experience
Work History
Contract Telecom Billing Analyst
Georgia Systems Operation Corporation
11.2023 - Current
- Review and authenticate billing invoice to ensure accuracy
- Work in partnership with cross-functional teams to resolve billing disputes and discrepancies
- Generates reports on billing trends, cost allocations, and usage patterns
- Support and maintain telecommunication systems which FCC licenses, GETS, and WPS
- Process and maintain vendor contracts within Contract Management System
Contract Billing Analyst
Michelin Connected Fleet Powered by Nextraq
08.2021 - 11.2023
- Created customer accounts, including account reconciliation, invoices, credit memos, and refunds
- Maintained customer contract data Sharepoint
- Identifies potential billing issues and research to determine customer impact
- Developed credit matrix to improve customer satisfaction and reduce bottleneck between sales and billing department
- Improved customer satisfaction by 5%
- Top Salesforce case closer on Billing Team averaging 250 - 300 case per month.
Contract Implementation Accountant
Cinc Systems
12.2019 - 08.2021
- Analyzed client data and collaborated with clients in understanding and customizing charts of account for standardization of data
- Created sample financial reports using customer data to solicit request for changes
- Partnered with other operational departments to provide onboard training
- Managed multiple client and high-priority projects simultaneously
- Built and maintained strong professional relationships with internal and external stakeholders and ensues clear communications
- Developed accounting templates to reduce the amount of time reconstructing the charts of accounts
- Created audit controls which monitored, identified, and resolved data error to ensure a successful onboarding process.
Contract Billing Analyst
Fiserv
10.2018 - 12.2019
- Compiled billing data from multiple disparate sources to generate invoices
- Reduced the bottleneck and brought workload current within the first 90 days of employment
- Worked collaboratively with client partners to meet and exceed customer's expectations
- Increased efficiency and productivity by reconstructing billing templates to reduce billing errors and improve customer satisfaction.
Accounts Receivable Representative
Comcast
04.2014 - 10.2018
- Posted all manual payments, adjustments, and chargebacks to correct customer's account
- Transferred secondary balances to alternate account at the customer's request
- Identified account trends associated with customer payments and posting errors and escalated as need to the supervisor
- Applied cash remittance, consisting of lockbox deposit, credit cards, and ACH
- Improved process for handling pre-paid services, which led to being Awarded Comcast Finance MVP
- Served as Lead of two internal committees, planning, coordinating, and implementing initiatives to improve employee engagement and enhance relationships between management and employees
- Developed new strategies in the support ticket system, improving communications and ticket turnover rate by 7%
- Recognized for excellent service and was requested by management to assist with additional accounting related duties including general ledger analysis, reconciliations, and journal entries
- Collaborated on the creation of training manuals and accompanying presentation for the escalation team, which lead to an 85% reduction in unnecessary requests
- Averaged a closure rate of 60 issues a day for both corporate escalations and customer support tickets
- Selected by management to assist in cross-functional department account investigations being held on behalf of the corporate escalation or legal teams.
Education
Executive Master of Business Administration -
Jack Welch Management Institute, Strayer University
Atlanta, GABachelor of Business Administration - Finance
Strayer University
Atlanta, GASkills
- SALESFORCE (CPQ)
- MS EXCEL, ACCESS
- POWER BU, TABLEAU, SQL
- GREAT PLAINS, ORACLE, SAP
- COUPA, ARIBA
- ORIGINAL RESEARCH
- FINANCIAL STATEMENT ANALYSIS
- BUDGET
- PAYMENT RESEARCH
- CONTRACTS
Websites
Timeline
Contract Telecom Billing Analyst
Georgia Systems Operation Corporation
11.2023 - Current
Contract Billing Analyst
Michelin Connected Fleet Powered by Nextraq
08.2021 - 11.2023
Contract Implementation Accountant
Cinc Systems
12.2019 - 08.2021
Contract Billing Analyst
Fiserv
10.2018 - 12.2019
Accounts Receivable Representative
Comcast
04.2014 - 10.2018
Executive Master of Business Administration -
Jack Welch Management Institute, Strayer University
Bachelor of Business Administration - Finance
Strayer University