Kevin Gleason
Austin,TX
Summary
Ambitious, detail-oriented technical billing and revenue professional pursuing an opportunity to apply nine years of SaaS experience at a high-growth technology company
Overview
9
9
years of professional experience
Work History
Billing & Invoicing Manager
SonarSource
Austin, Tx
01.2026 - Current
- Manage full order to cash process for billing, invoicing, collections, and order management team of five for high-volume SaaS company to refine best in class revenue operations in accordance with ASC 606
- Diagnose breakdowns in today’s Order-to-Cash process, identify root causes, and design a future-state operating model with clear roles, handoffs, and SLAs aligned across the organization
- Work cross-functionally with sales teams, revenue operations, account management, technical support and accounting
- Monitor KPIs for billing team, ensuring metrics are met while fostering a growth mindset with an open-door policy
- Leverage Claude.ai to optimize Excel formula maintenance, improving update efficiency and reducing manual processing time
Billing Operations Manager
Rockbot, Inc
Oakland (Remote), California
10.2021 - 12.2025
- Managed posting of invoices, orders, collections, and oversight of 50K subscriptions to ensure accurate billing operations
- Executed working capital strategies that reduced DSO by 25 days and lowered percentage past due to under 20%
- Created performance reports for monthly KPI presentations to finance leadership on MRR, ARR, GRR, churn metrics, and tax reporting
- Reconciled Stripe activity with ERP records to ensure billing accuracy and support indirect tax reporting requirements
- Tested, built and documented procedures for various types of franchisee, direct and custom billing solutions
- Key stakeholder in ERP system migration; responsible for leading teams in UAT testing, training and documenting
Associate, Order to Cash
SailPoint Technologies
Austin, Tx
10.2020 - 10.2021
- Calculated change requests for co-termination of entitlements, support plan adjustments, and reseller pricing to ensure alignment with customer needs
- Supported implementation and testing of collections module Tesorio, improving order management processes and facilitating smoother cash flow
Billing Manager
HotSchedules
Austin, Tx
01.2020 - 10.2020
- Managed scripts to deploy 11,000+ monthly invoices for customers to receive via email
- Attended monthly revenue meetings to discuss, explain and deploy fixes to material issues
- Initiated ad hoc projects to identify opportunities to help streamline the quote to cash process
Accounts Receivable Supervisor
BigCommerce
Austin, Tx
09.2017 - 01.2020
- Led team of five, completing training initiatives and achieving weekly performance metrics
- Reviewed 50-100 monthly closed deals, ensuring accurate entry of pricing details and contract terms
Education
Bachelor of Science - Hospitality And Tourism Management
East Carolina University
Greenville, NC05-2014
Skills
- NetSuite
- Zuora
- SalesForce (CPQ)
- Stripe
- Avalara
- Confluence
- Claudai
- Jira
- Tesorio
- Paypal
- Office Suite
- G Suite
Timeline
Billing & Invoicing Manager
SonarSource
01.2026 - Current
Billing Operations Manager
Rockbot, Inc
10.2021 - 12.2025
Associate, Order to Cash
SailPoint Technologies
10.2020 - 10.2021
Billing Manager
HotSchedules
01.2020 - 10.2020
Accounts Receivable Supervisor
BigCommerce
09.2017 - 01.2020
Bachelor of Science - Hospitality And Tourism Management
East Carolina University