Constance Wagster
Orlando,FL
Summary
Dynamic and results-driven leader with a proven track record of directing, motivating, and collaborating with teams to achieve exceptional sales objectives. Expertise in maintaining confidentiality while applying strategic leadership to facilitate effective information flow and sustain high levels of enthusiasm. Skilled at recognizing and engaging team members and clients to drive successful sales initiatives within a collaborative environment that enhances productivity. Proficient in time management, goal setting, and leveraging software applications such as Microsoft Office 365 and industry-specific tools to streamline operations and optimize outcomes.
Overview
48
48
years of professional experience
Work History
Sales & Services Leader – Disney Central, Specialty Teams & Emerging Markets
Walt Disney World
Orlando, FL
12.2022 - Current
- Developed and implemented operational strategies aimed at enhancing guest experience and satisfaction.
- Guided and developed team members managing over 9,500 monthly calls, promoting a culture of excellence and collaboration.
- Optimized workflows to enhance operational efficiency and accelerate service delivery across multiple attractions.
- Led collaborative planning sessions aimed at aligning departmental goals with overarching organizational vision and mission.
- Conducted comprehensive training sessions to improve service standards and drive employee performance outcomes.
- Fostered interdepartmental partnerships to improve communication channels and streamline operations.
- Analyzed guest feedback data to drive improvements in service quality and customer satisfaction.
- Managed financial resources and budgetary allocations to support organizational strategic objectives.
Sales & Services Leader – Disney Central, Consumer Direct Sales
Walt Disney World
Orlando, FL
07.2014 - Current
- Established a team of Specialists and Associates to maintain high revenue and conversion rates.
- Minimize loss of dashboard metrics, including efficiency, quality monitoring, and Guest service scores.
- Maintained top and second quartiles over 90% of my tenure as a Sales & Service leader.
Flight Team Sales Coordinator
Walt Disney World
Lake Buena Vista, FL
10.2011 - 07.2014
- Created magical vacation experiences using exemplary Sales through Service techniques.
- Trained and supported incoming WDW Flight Team Sales Coordinators and Disney Planning Center Coordinator
- Recognized as a leader of ticket sales by successfully exceeding 5% of sales over other specialists.
Associate Customer Operations Manager, Southwest Airlines Vacations
The Mark Travel Corporation
Orlando, FL
01.2008 - 04.2009
- Acted as a liaison to Customer Care Operations, Technology departments, Travel Agents, and Southwest Airlines, increasing customer loyalty by 20%.
- Led cross-functional teams to streamline customer service operations and enhance client satisfaction.
- Developed and implemented strategic initiatives to optimize workflow efficiency across departments.
Disney’s Magical Express - Arrivals Coordinator
Walt Disney World
Orlando, FL
05.2007 - 12.2007
- Coordinated event logistics, ensuring seamless execution of programs within specified timelines.
- Enhanced customer satisfaction by 5% quarterly by responding promptly to inquiries and addressing concerns professionally.
West Creek Elementary School - Office Manager/Program Facilitator
Orange County Public Schools
Orlando, FL
09.2003 - 08.2007
- Optimized office operations through strategic scheduling and resource allocation management.
- Directed inventory control processes for office supplies, maintaining optimal stock levels while reducing expenses.
- Implemented engaging physical education activities for grades K through 5 to promote student health and fitness.
- Facilitated early childhood education for children aged three to four years, fostering developmental growth.
Associate Operations Manager/Marketing Manager, Disney Vacation Club
Walt Disney World Co.
05.1990 - 04.1999
- Developed marketing strategies and product development for Disney Vacation Club members.
- Managed Member Finance Operations.
Operations Manager – Branch Office
First Florida Bank NA (Now Bank of America NA)
Orlando, FL
05.1978 - 04.1990
- Oversaw daily operations to enhance efficiency and streamline processes.
- Implemented initiatives that improved customer service and satisfaction ratings.
Education
Associate of Science - Business Administration And Management
University of Phoenix
Tempe, AZ06-2003
Skills
- Sales and service engagement
- Service-driven sales technique
- Experienced in conflict management
- Collaborative partnership building
- Encouraging engagement through meaningful conversations
- Effective task prioritization
- Maintaining confidentiality
- Skilled in using analytics platforms for travel
- Establishing collaborative connections
- Proficient in resolving conflicts
- Effective strategic planning
- Inspiring team performance
Accomplishments
- Achieved Top Quartile Leader by demonstrating exceptional leadership and performance goals with accuracy and efficiency.
- Recognition: Received numerous recognition over the past years for outstanding partnership, relationship building, and inspirational leadership.
- DRC Emerging Leader: Selected as an Emerging Leader from July 2014 to September 2014, showcasing potential and growth in leadership.
- GPS Top Performer: Achieved GPS Top Performer status, as a Flight Team Sales coordinator, highlighting sales excellence.
- Star Gala Award: Honored with the Star Gala awards for exceptional guest service and special leadership recommendations.
- Leadership Roles: Held various leadership positions in school advisory councils and PTA, including PTA President and Co-Chairman of the School Advisory Council.
- Carpe Diem Award: Awarded the Carpe Diem Award by Disney Vacation Club in 1995 for outstanding contributions.
- Volunteer Board Member: Served as a Volunteer Board Member for Walt Disney World/Disney Vacation Club from 1996 to 1998, contributing to community and organizational initiatives.
- Training Accomplishments: Successfully completed training programs through Journey and Power of Versatility, enhancing leadership skills and communication versatility.
Timeline
Sales & Services Leader – Disney Central, Specialty Teams & Emerging Markets
Walt Disney World
12.2022 - Current
Sales & Services Leader – Disney Central, Consumer Direct Sales
Walt Disney World
07.2014 - Current
Flight Team Sales Coordinator
Walt Disney World
10.2011 - 07.2014
Associate Customer Operations Manager, Southwest Airlines Vacations
The Mark Travel Corporation
01.2008 - 04.2009
Disney’s Magical Express - Arrivals Coordinator
Walt Disney World
05.2007 - 12.2007
West Creek Elementary School - Office Manager/Program Facilitator
Orange County Public Schools
09.2003 - 08.2007
Associate Operations Manager/Marketing Manager, Disney Vacation Club
Walt Disney World Co.
05.1990 - 04.1999
Operations Manager – Branch Office
First Florida Bank NA (Now Bank of America NA)
05.1978 - 04.1990
Associate of Science - Business Administration And Management
University of Phoenix