Constance Williams
Brooklyn
Summary
Dedicated Case Manager experienced in housing services, criminal justice, and case management. Achieved long-term housing stability for individuals and families through comprehensive assessments, individualized service plans, and navigation of NYC housing systems. Focused on building trusting relationships, mentoring staff, and delivering compassionate, trauma-informed care.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Case Manager
Supervised Release Program
Brooklyn
06.2024 - Current
- Manage a high-volume caseload of court-mandated participants while ensuring compliance with supervision requirements and court mandates.
- Conduct participant check-ins, monitor progress, and reinforce program expectations through a trauma-informed and client-centered approach.
- Identify barriers to compliance and coordinate individualized service plans addressing mental health, substance use, housing, employment, education, and other social service needs.
- Build and maintain collaborative partnerships with attorneys, treatment providers, and community organizations to improve participant outcomes.
- Prepare accurate court reports, compliance updates, case documentation, and program notifications within strict deadlines.
- Utilize crisis intervention, conflict resolution, and de-escalation techniques to support participant engagement and public safety as trained.
- Collaborate across multidisciplinary teams to strengthen service delivery, resolve complex cases, and improve program effectiveness.
- Demonstrate leadership, strong organizational skills developed through my social services career becoming progressive experience, preparing for advancement into a supervisory role.
Case Manager
Women In Need (WIN)
Brooklyn
01.2022 - 05.2024
- Assisted clients during crisis situations by providing support, advocacy, and timely coordination of services.
- Assisted clients in navigating housing instability and identifying social service needs.
- Conducted intake assessments and coordinated essential services to support families' needs.
- Developed individualized service plans.
- Maintained comprehensive case documentation to ensure compliance with program goals.
- Coordinated referrals to community resources and legal support services to enhance client access to assistance.
- Secured essential vital documents to support client needs.
- Attended housing viewings, completed housing applications (NYCHA, Housing Connect, HPV and Renewal applications section 8).
- Created a submitted housing package for housing vouchers.
Patient Coordinator
Mount Sinai Hospital
Manhattan
09.2019 - 02.2021
- Coordinated appointment scheduling, follow-up visits, referrals, and patient flow for high-volume providers and clinics.
- Supported daily operations within the oncology department by providing administrative and patient coordination support in a fast-paced clinical setting.
- Greeted patients and managed front desk responsibilities, fostering a professional and compassionate patient experience.
- Handled high volume incoming patient calls, addressed questions and concerns, and routed urgent matters to appropriate clinical staff using quality assurance.
- Processed prescription refill requests and communicated patient concerns to nurses and doctors, enhancing care coordination.
- Maintained accurate patient records in Epic, ensuring compliance with HIPAA regulations and supporting patient confidentiality.
- Worked closely with providers, nurses, and interdisciplinary teams to support efficient clinic operations and continuity of care.
Education
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Manhattan, NY 08.2019 - 01.2022
Associate of Science - Criminal Justice
LaGuardia Community College
Queens, NY 09.2016 - 12.2018
Skills
- Trauma-informed care
- Case planning
- De-escalation
- Problem solving
- Collaboration
- Time management
- Time management
- Conflict resolution
- Critical thinking
- Active listening
- Written communication
- Verbal communication
- Personalized planning
- Relationship building
- Relationship building
Timeline
Case Manager
Supervised Release Program
06.2024 - Current
Case Manager
Women In Need (WIN)
01.2022 - 05.2024
Patient Coordinator
Mount Sinai Hospital
09.2019 - 02.2021
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
08.2019 - 01.2022
Associate of Science - Criminal Justice
LaGuardia Community College
09.2016 - 12.2018