Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Constance Winkler
Seneca Falls,NY
Work Preference
Summary
Dynamic customer service professional with extensive experience in remote support, skilled at managing inquiries and resolving issues efficiently. Expertise in Microsoft Office Suite (Excel, Outlook, Word, Teams) and Zoom ensures seamless user experiences. Proven track record in leveraging customer relationship management tools and best practices to drive client satisfaction and operational excellence. Proficient in handling high volumes of inbound and outbound calls, account management, technical support, and B2B sales while maintaining a positive, service-oriented demeanor; experienced in social media engagement and fundraising for non-profit organizations. Professional with strong experience in logistics and delivery operations. Proven ability to handle multiple tasks efficiently, ensuring timely and accurate deliveries. Strong focus on teamwork and adaptability, consistently meeting changing requirements. Reliable communicator with expertise in inventory management, route planning, and customer service.
Overview
8
8
years of professional experience
Work History
Pharmacy Delivery Clerk
Kinney Drugs
Weedsport, NY
06.2025 - 12.2025
- Managed inventory logistics to ensure timely delivery of pharmaceutical products.
- Coordinated with pharmacy staff to optimize delivery of prescriptions
- Analyzed delivery performance metrics to identify areas for process improvement and cost reduction.
- Developed strong relationships with clients by providing exceptional customer service during deliveries and addressing any concerns or issues promptly.
- Facilitated smooth transactions by processing customer payments and providing receipts upon completion of deliveries.
- Reduced late deliveries by proactively communicating with customers regarding potential delays or changes in their scheduled deliveries.
- Managed time effectively by prioritizing tasks based on urgency, distance, and customer expectations for prompt deliveries.
- Ensured compliance with company policies, safety regulations, and legal requirements during all delivery operations.
- Enhanced customer satisfaction through timely and accurate deliveries, ensuring proper handling of packages.
- Handled day-to-day shipping and receiving overseeing more than 30 packages per day.
Senior Billing Specialist
Carmardo Law Firm
Auburn, NY
12.2024 - 05.2025
- Processed client invoices efficiently, ensuring accurate billing and timely payments.
- Managed accounts receivable, maintaining detailed records of outstanding balances.
- Collaborated with legal staff to resolve billing discrepancies and improve client satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained detailed records of each account's payment history, providing easy access to information for audit and analysis purposes.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Coordinated appointment scheduling, optimizing calendar management for multiple executives.
- Maintained accurate records of incoming and outgoing correspondence, enhancing communication flow.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Developed graphic and web page for non- profit organization.
- Researched potential funding sources and drafted grant proposals to secure financial support for projects.
- Verified accuracy of accounts payable payments, resulting in 25% reduction in payment errors and check reissues.
Customer Service Representative
Dig Safely New York
Syracuse, NY
09.2018 - 03.2025
- Answer calls regarding safe digging contacting utility companies.
- Provided fast/effective customer service by answering customers' questions in person and on the phone, resolved their issues, and calmed them down when they were angry. Resolving customer information and complaints.
- Kept customer service records in a database and reported on the number of calls and issues resolved and not resolved immediately.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Chat Representative
Sutherland Global Logistics
Syracuse, NY
07.2017 - 10.2018
- Answer incoming chats, emails, and phone calls for a leading retail and insurance company. call center.
- Answering questions regarding the account.
- Answered phone and assisted clients with changes.
- Maintained up-to-date knowledge of customer accounts.
- Operated the live chat.
- Explained products and benefits.
- Received inbound calls from new and existing customers and answered questions about heating and cooling products.
- Help manage current customer accounts.
- Deal with a high volume of inbound and outbound phone calls.
- Maintain relationships with carriers and customers.
- Provide exceptional customer service to customers and carriers.
- Solve customer and carrier problems and help resolve issues.
- Provide shipment quotes for customers and set up shipments as required by customers.
- Excellent multitasking skills within their workspace as well as computer software program.
- Resolved customer inquiries through live chat, ensuring prompt and accurate responses.
- Collaborated with cross-functional teams to address complex customer issues effectively.
Education
Associate of Arts - Business Communication
Ashland University
Ashland, OH01.2000
High school diploma or GED -
Weedsport High School
Weedsport01-1985
Skills
- Real-time chat support
- Technical troubleshooting
- Proficient in Microsoft Office Suite
- Managing high call volumes
- Managing challenging client interactions
- Zoom meetings
- Time management
- Calm under pressure
- Active listening
- Decision-making
- Social media posting
- Social media management
- Professional networking
- Non-profit organization funding
- Special events
- Email campaigns
- Grant applications
Timeline
Pharmacy Delivery Clerk
Kinney Drugs
06.2025 - 12.2025
Senior Billing Specialist
Carmardo Law Firm
12.2024 - 05.2025
Customer Service Representative
Dig Safely New York
09.2018 - 03.2025
Customer Service Chat Representative
Sutherland Global Logistics
07.2017 - 10.2018
Associate of Arts - Business Communication
Ashland University
High school diploma or GED -
Weedsport High School