LEIGH ANDERSON
Williamstown,NJ
Summary
Detail-oriented professional with over 15 years of experience in customer service, marketing, and property management. Successfully managed order fulfillment and sales processes while excelling in complaint resolution. Core competencies include data entry, customer relations, and office management, aimed at enhancing client satisfaction and operational efficiency. Seeking to leverage extensive expertise to drive customer engagement and improve service delivery in a dynamic environment.
Overview
14
14
years of professional experience
Work History
Online Personal Shopper
Walmart
10.2023 - 08.2024
- Accurately and efficiently pick and pack online orders using handheld devices or picking carts
- Ensure the quality and freshness of products selected for online orders
- Maintain a clean and organized work area to enhance safety and productivity
- Assist in resolving customer issues or concerns including order substitutions
Caregiver
05.2019 - 05.2022
- Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well being
- Assisted with daily activities such as bathing, dressing, grooming, and medication management
- Prepared nutritious meals according to dietary restrictions and assisted with feeding when necessary
- Documented daily observations including changes in behavior or health conditions
- Managed medical equipment such as oxygen tanks, walkers, or wheelchairs to ensure they were in good working condition
Marketing/Customer Service Representative
GoGoGrandparent
San Francisco, USA
10.2019 - 03.2020
- Company Overview: San Francisco, CA
- Analyzed market trends and competitor activities to identify opportunities for growth and develop targeted marketing initiatives
- Developed and executed comprehensive marketing strategies to increase brand awareness and drive customer acquisition
- Built strong customer relationships, resulting in a high rate of repeat business and referrals
- Maintained a high volume of outbound calls per day while consistently meeting quality assurance standards
- San Francisco, CA
Life Insurance Specialist
Florida Benefits
Orlando, USA
06.2014 - 11.2018
- Company Overview: Orlando, FL (Remote)
- Generated leads by cold-calling potential customers
- Built rapport with clients to support customer satisfaction
- Converted sales opportunities
- Generated leads through cold calling, email campaigns, and networking events
- Utilized CRM software to track and manage leads, ensuring accurate data entry and follow-up
- Built relationships with key decision-makers in target companies to generate qualified leads
- Orlando, FL (Remote)
Order Specialist / Customer Service Agent
Doordash
San Francisco, USA
03.2015 - 10.2018
- Company Overview: San Francisco, CA (Remote)
- Checking to ensure that appropriate changes were made to resolve customer problems
- Entering and processing all incoming orders, setting and documenting the order processes, maintaining the processing manuals
- Obtained information required to process the order (user data, product reference details, installation details, exchange requests, billing dates, sales codes, billing account contacts
- Tracked orders, updated statuses and notified customers of delivery changes to manage expectation
- San Francisco, CA (Remote)
Property Manager
Chatham Square Apartments
Gloucester City, USA
01.2016 - 05.2018
- Company Overview: Gloucester City, NJ
- Managed daily administrative tasks, including tenant relations and rent collections
- Provided customer service support by responding promptly to inquiries or requests from tenants
- Coordinated tenant move-in and out process and orientated new tenants to property
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes
- Gloucester City, NJ
Senior Team Manager
Baby to Bee
San Francisco, CA
02.2010 - 12.2016
- Conducted regular performance reviews with employees to identify areas for improvement.
- Developed strategies to improve the team's performance and productivity.
- Evaluated customer service trends to identify potential issues or opportunities for improvement.
Education
GED -
South Jersey Real Estate School
Skills
- Accurate Data Entry
- Sales Expertise
- Customer Relationship Management
- Proficient in Computer Applications
- Administrative Oversight
- Salesforce Proficiency
- Microsoft Office Proficiency
- Efficient Order Fulfillment
- Customer Service Expertise
- Business-to-Business Marketing
- Real Estate Management
- Efficient Appointment Coordination
- Real-Time Chat Support
- Document Collaboration
- Effective Time Management
- Yardi Software Proficiency
- Client Support
Timeline
Online Personal Shopper
Walmart
10.2023 - 08.2024
Marketing/Customer Service Representative
GoGoGrandparent
10.2019 - 03.2020
Caregiver
05.2019 - 05.2022
Property Manager
Chatham Square Apartments
01.2016 - 05.2018
Order Specialist / Customer Service Agent
Doordash
03.2015 - 10.2018
Life Insurance Specialist
Florida Benefits
06.2014 - 11.2018
Senior Team Manager
Baby to Bee
02.2010 - 12.2016
GED -
South Jersey Real Estate School