Constance M Lewis
CHICAGO
Summary
Certified Pharmacy Technician with over 20 years of experience, demonstrating proficiency in customer service, prescription processing, and insurance claims management. Excels in fostering positive customer relationships and ensuring compliance with health regulations, enhancing operational efficiency and customer satisfaction. Committed to leveraging extensive expertise to deliver inclusive and accessible pharmacy services. Skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Advocate Illinois Masonic Medical Center
Chicago
12.2024 - Current
- Evaluated IV admixture solutions for clarity, particulate matter, pH level, temperature stability and sterility prior to dispensing them for use.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
- Responded promptly to requests from nursing staff regarding medication availability, dosing questions.
- Adhered strictly to all policies and procedures governing sterile compounding practices within the facility.
- Calculated dosages for intravenous medications according to physician orders.
PROFESSIONAL BUS OPERATOR
Chicago Transit Authority
Chicago
11.2023 - 01.2024
- Utilized effective communication techniques when interacting with passengers, supervisors, and co-workers.
- Provided assistance when requested by other operators on alternate routes or shifts as needed.
CERTIFIED PHARMACY TECHNICIAN
Cook County Health and Hospital Systems
Chicago
01.2011 - 09.2023
- Processed insurance claims and payments for medications.
- Processed claims for third-party prescription services.
- Demonstrated excellent customer service and communication skills while assisting customers with their inquiries.
- Triaged incoming phone calls, assisting callers or escalating therapeutic inquiries to pharmacists.
- Accurately entered patient information into pharmacy software systems.
- Managed incoming calls from physicians' offices related to prescription refills and new orders.
CUSTOMER SERVICE REPRESENTATIVE
American Mediconnect
Chicago
08.2010 - 12.2010
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
PHARMACY TECHNICIAN
Asereth Medical Services
Pasadena
02.2009 - 06.2009
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Complied with all applicable federal, state, local laws, ordinances, rules, regulations, standards of safety.
PHARMACY TECHNICIAN
Medical Staffing Network
Warrenville
05.2008 - 12.2008
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
PHARMACY TECHNICIAN
CVS/ Caremark
Mount Prospect
11.2001 - 04.2008
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Adhered strictly to HIPAA regulations related to confidentiality of patient information at all times.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
Education
NATIONALLY CERTIFIED PHARMACY TECHNICIAN -
Pharmacy Technician Certification Board (PTCB)
02-2027
High School Diploma -
Kenwood Academy
Chicago, IL06-2001
Practical Nursing - Licensed Practical Nurse
ATS Institute
Chicago, ILSkills
- Adaptability
- Vehicle inspection
- Safe driving
- Customer service
- Communication
- Insurance claims
- Inventory management
- HIPAA compliance
- Prescription processing
- IV admixture preparation
- Patient communication
- Attention to detail
- Medication dispensing
- Team coordination
- Analytical thinking
- Pharmaceutical Ethics
- Drug delivery mechanisms
- Dosage form preparation
- Aseptic techniques
- Certified pharmacy technician
- Drug compounding
Certification
- Licensed Pharmacy Technician, IL
- Licensed Pharmacy Technician, IN
- Nationally Certified Pharmacy Technician, Pharmacy Technician Certification Board (PTCB), 02/28/25
- Certified Nursing Assistant
Timeline
Certified Pharmacy Technician
Advocate Illinois Masonic Medical Center
12.2024 - Current
PROFESSIONAL BUS OPERATOR
Chicago Transit Authority
11.2023 - 01.2024
CERTIFIED PHARMACY TECHNICIAN
Cook County Health and Hospital Systems
01.2011 - 09.2023
CUSTOMER SERVICE REPRESENTATIVE
American Mediconnect
08.2010 - 12.2010
PHARMACY TECHNICIAN
Asereth Medical Services
02.2009 - 06.2009
PHARMACY TECHNICIAN
Medical Staffing Network
05.2008 - 12.2008
PHARMACY TECHNICIAN
CVS/ Caremark
11.2001 - 04.2008
NATIONALLY CERTIFIED PHARMACY TECHNICIAN -
Pharmacy Technician Certification Board (PTCB)
High School Diploma -
Kenwood Academy
Practical Nursing - Licensed Practical Nurse
ATS Institute
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