CONSTANZE (CONNIE) E. MACKIN
La Mesa,CA
Summary
Customer service professional with healthcare support experience in patient access, appointment scheduling, insurance verification, and demographic updates. Recognized with a Guardian Angel award for calm, courteous service and reliable support at busy front desks and multi-line phone systems.
Overview
1
1
Language
41
41
years of professional experience
Work History
Patient Service Representative
Sharp Healthcare
01.2017 - Current
- Coordinated patient appointments and provided operational support services for assigned departments, ensuring high-level customer service aligned with Sharp's missions and goals.
- Greeted patients and families at Sharp Healthcare service desks with courtesy.
- Scheduled appointments using Sharp Healthcare registration and patient access systems.
- Verified insurance information and updated patient demographics in electronic records.
- Received Guardian Angel award for exceptional patient support, demonstrating commitment to quality care.
HR Receptionist at Spectrum
Sharp Healthcare
04.2014 - 01.2017
- Welcomed employees, applicants, and visitors at the human resources front desk, providing assistance and information.
- Answered multi-line phones and routed calls to appropriate HR team members.
- Scheduled interviews and appointments using Sharp Healthcare calendars and office systems.
- Scheduled conference rooms for administrative staff, ensuring optimal use of resources. Answered busy phone lines and directed callers to appropriate departments, maintaining smooth communication flow. Collaborated with Staffing Resource Network Supervisors and Representatives to facilitate new-hire paperwork and appointments, enhancing the onboarding process.
Concierge/Receptionist at Sharp Memorial Hospital
Sharp Healthcare
Mesa Vista
08.2012 - 04.2014
- Greeted and assisted patients and visitors courteously, enhancing overall experience. Maintain high level of patient confidentiality. Trained new concierges on best practices for patient interaction. and work closely with volunteers. Managed busy phone system, ensuring timely responses to patient inquiries.
Senior Flight Attendant
United Airlines
06.1985 - 09.2015
- Delivered attentive, warm customer service in hectic, dynamic environment. Adapted to changes in a fast-paced environment. Able to deal with unhappy customers and make sure that they feel understood and that their needs are important. Collaborated with multinational staff and customers to enhance service delivery. Coordinated activities of flight attendants and ancillary crews to ensure smooth operations. Organized galleys for efficient service delivery and coordinated services.
- Monitored cabin conditions and enforced FAA and United service standards
- Delivered United Airlines safety briefings and emergency procedure demonstrations
- Assisted passengers with seating, baggage, and special service needs
Education
Associate of Science - Quantitative Reasoning
Grossmont College
El Cajon, CA01-2010
Skills
- Patient access
- Epic registration
- Patient scheduling
- Insurance verification
- Patient outreach
- Multi-line phones
- Phone etiquette
Languages
Effective personal and professional communication skills, multi-lingual.
QUALIFICATIONS:
- 30 years of Outstanding Customer Service for a multi-billion dollar international company, and almost 15 years with the San Diego Leader in Healthcare.
- Able to work in fast paced environment.
- Excellent at multi-tasking and prioritizing.
- Experience with training and encouraging new co-workers.
Languages
German
Professional
Accomplishments
- Guardian Angel Award
Timeline
Patient Service Representative
Sharp Healthcare
01.2017 - Current
HR Receptionist at Spectrum
Sharp Healthcare
04.2014 - 01.2017
Concierge/Receptionist at Sharp Memorial Hospital
Sharp Healthcare
08.2012 - 04.2014
Senior Flight Attendant
United Airlines
06.1985 - 09.2015
Associate of Science - Quantitative Reasoning
Grossmont College