Carla Trover
Indianapolis,IN
Summary
Experienced patient access professional skilled in patient registration, insurance verification, and Epic scheduling, with strong accuracy, demographic entry, and patient communication.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Franciscan Physician Network
Indianapolis, IN
02.2022 - 07.2026
- Verified insurance coverage during patient registration and check-in to facilitate smooth patient flow.
- Coordinated patient visits for Franciscan Physician Network physician offices, ensuring timely appointments.
- Collected demographic details for new and returning patients to maintain accurate records.
- Answered patient phone calls and sent messages to clinical staff.
Patient Access Representative
Franciscan Health
Indianapolis, IN
02.2020 - 08.2021
- Registered Franciscan Health patients using accurate demographic and insurance information.
- Verified eligibility and benefits for Franciscan Health admissions and outpatient visits.
- Collected authorizations for procedures, tests, and specialty services.
- Scheduled appointments and coordinated patient flow across Franciscan Health departments.
- Explained registration requirements and financial policies to patients and families.
- Resolved registration discrepancies and corrected account information in patient records.
- Answered phones to assist patients and staff efficiently.
- Collected co-pays and other payments from patients at time of service.
Education
High School Diploma -
George Washington High School
Indianapolis06-1987
Skills
- Patient registration
- Insurance verification
- Appointment scheduling
- Epic scheduling
- Demographic collection
- Patient access
Timeline
Patient Service Representative
Franciscan Physician Network
02.2022 - 07.2026
Patient Access Representative
Franciscan Health
02.2020 - 08.2021
High School Diploma -
George Washington High School