Consuela Crawford

• Provides friendly service to and maintains positive relationships with all internal and external Customers
• Provided legendary customer service to travelers and those using cargo or baggage services by attending to their needs.
• Handled ticketing and check-in processes by operating a computerized point-of-sale system for boarding, baggage service, and reservations while efficiently resolving complaints and problems.
• Handled check-in processes for baggage and cargo to ensure efficient processing and safety. Answered telephone inquiries, providing information and resolving customer issues. Processed transactions for boarding the aircraft promptly and efficiently.
• Greeted and assisted customers courteously, processing payments including cash, checks, credit cards, and travel vouchers while accurately computing charges and balancing daily transactions.
• Resolved issues for mishandled customers by providing timely assistance and solutions for oversells, delayed or canceled flights, and lost or damaged luggage, while adhering to company guidelines.
• Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal
• Works in a cooperative spirit to ensure the success of our Company
• Identified and utilized relevant knowledge, skills, and abilities required for the role.
• Ability to work well with others as part of a team, meet the public, and work under stressful situations

Must be able to satisfactorily complete Customer Service Agent training program with an 80% or greater average and an evaluation period

• Must be able to meet any physical ability requirements listed on this description
• Ability to type and/or use a computer keyboard with sufficient speed to meet the demands of the job
• Able to read documents, follow instructions, learn and understand ticketing procedures, rules and regulations
• Monitored hazardous situations and managed emergencies effectively.
• Must work under tight time constraints to accomplish quick turns of aircraft
• Maintained a professional and well-groomed appearance in accordance with company standards. in accordance with the Ground Operations Employee Handbook and Labor Agreement
• Must be able to perform all job functions within a limited space
• Must be able to effectively communicate verbally by telephone, face to face and on public address systems
• Must possess good written and oral communication skills
• Must be able to communicate information and instructions verbally or via radio
• Write irregularity and complaint reports as required