Mohammad Aburoqia
Floral Concepts
HOUSTON,Texas
2
Languages
22
years of professional experience
Seasoned Airline Ticketing and Customer Service professional with 17 years of experience in sales, ticketing, and reservations. Expertise in the AMADEUS reservation system, ticket issuance, and customer support. Currently engaged in customer-facing sales while seeking to transition back to the aviation industry.
Work History
Sales & Customer Service Associate
3 Years 6 Months- Assisted customers with product selection, ensuring satisfaction and informed purchase decisions.
- Handled customer orders, delivering professional service to enhance customer experience.
- Process sales transactions accurately.
- Collaborated with team members in a fast-paced team environment.
Ticketing Agent (Sales Office)
6 Years- Issued domestic and international airline tickets using AMADEUS.
- Managed reservations, ticket reissues, and refunds.
- Guided customers in creating travel itineraries and provided accurate fare quotations.
- Delivered face-to-face customer service and reservation support to enhance customer satisfaction.
Ticketing Agent
7 Months- Processed reservations, issued tickets, reissued tickets, and handled refunds using AMADEUS to ensure accurate and efficient transactions.
- Provided travel consultation and customer support to assist clients in making informed travel decisions.
- Managed ticket reservations for domestic and international flights, ensuring accuracy in bookings.
- Assisted customers with itinerary changes, providing timely solutions to enhance travel experiences.
- Utilized ticketing software to process transactions efficiently, improving service speed and accuracy.
Airport Services & Ticketing Agent
10 Years- Executed passenger check-in and boarding processes for charter flights, ensuring smooth travel experience.
- Handled reservations, ticket reissues, and refunds.
- Managed customer reservations efficiently at the sales office., ticket reissues, and refunds.
- Assisted customers with inquiries and support at the airport. at the airport and sales office.
Education
High School Diploma
High School Diploma
Skills
Airline Ticketing
Airline ticketing services
Reservations
Reissues
Refunds
Customer support
Customer Journey Optimization
Upselling Techniques
Microsoft Office
Time Management
Time optimization
Languages
Arabic (Native)
English (Professional Working Proficiency)
Timeline
Sales & Customer Service Associate
Floral Concepts
01.2023 - CurrentRead More
Ticketing Agent
Urjwan Travel & Tourism
03.2016 - 10.2016Read More
Ticketing Agent (Sales Office)
EgyptAir
01.2016 - 01.2022Read More
Airport Services & Ticketing Agent
PAS Airways / Air Memphis GSA
01.2005 - 01.2015Read More
Intermedia University College
High School Diploma
Read More
Intermedia University College
High School Diploma
Read More