Consuela Speirs
2304 Windsor Ct Bedford,TX
Summary
Cargo logistics professional with 6 years of expertise in import/export documentation and customer service. Proven leadership in training new hires and supervising service teams, fostering a customer-centric culture. Skilled in logistics operations and Microsoft Office, driving organizational efficiency. Committed to delivering exceptional service and exceeding performance targets.
Overview
10
10
years of professional experience
Work History
Cargo Logistics
Worldwide Flight Services
Dallas-Fort Worth, TX
03.2022 - Current
- Delivered exceptional customer service, enhancing client experiences and satisfaction.
- Maintained effective communication by responding to emails promptly.
- Trained new hires in personal training techniques, promoting skill development.
- Accurately completed paperwork for all cargo loads in a timely manner.
Service Supervisor
Krogers Grocery Store
Euless, TX
04.2020 - 03.2022
- Led customer support staff to effectively resolve customer issues.
- Cultivated a customer-centric shopping environment to enhance satisfaction.
- Trained and mentored new staff on service procedures and customer interaction best practices.
- Supervised daily operations to ensure compliance with safety regulations.
Supervisor
Tom Thumb Food Stores
Grapevine, TX
02.2019 - 03.2020
- Cross-trained with customer service managers to enhance team flexibility.
- Maintained up-to-date knowledge of product and service changes to support clients effectively.
- Developed empathetic client relationships, earning a reputation for exceeding service standards.
Assistant Manager
Twice Blessed Resale Shop
Bedford, TX
10.2015 - 03.2018
- Directed supervisory duties for hourly associates and community service initiatives.
- Ensured accurate cash handling through effective oversight of cashiering activities.
- Managed weekly bank deposits to maintain financial integrity.
Education
High School Diploma -
Arlington Height High School
Fort Worth, TX05-1991
Skills
- Customer relationship management
- Safety compliance
- Problem solving
- Effective communication
- Customer service
- Client satisfaction
- Conflict resolution
- Logistics management
- Data analysis
- Time management
References
References available upon request.
Timeline
Cargo Logistics
Worldwide Flight Services
03.2022 - Current
Service Supervisor
Krogers Grocery Store
04.2020 - 03.2022
Supervisor
Tom Thumb Food Stores
02.2019 - 03.2020
Assistant Manager
Twice Blessed Resale Shop
10.2015 - 03.2018
High School Diploma -
Arlington Height High School
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