Jasmine Rodriguez
Houston
Summary
Results-driven individual with extensive experience in cargo transport and collections. Known for delivering exceptional customer service and maintaining accurate records, ready to enhance operational efficiency and support organizational goals.
Overview
7
7
years of professional experience
Work History
Cargo Transporter
Velazquez Transportation LLC
Houston
01.2026 - 03.2026
- Operated vehicles to transport goods safely and efficiently.
- Conducted pre-trip inspections ensuring vehicle safety and compliance.
- Loaded and unloaded cargo meticulously to prevent damage.
- Followed designated routes for timely deliveries to various locations.
- Communicated with dispatch regarding delivery status and resolved issues.
- Maintained accurate logs of mileage, fuel use, and delivery times.
- Delivered vehicles to destinations on time while ensuring safety.
- Provided customer service by addressing inquiries about delivery status.
Collection Specialist
Harris County Toll Road Authority
Houston
01.2024 - 01.2026
- Managed customer and business accounts to ensure timely collection of outstanding toll fees.
- Resolved billing disputes through clear communication, enhancing customer satisfaction and collection outcomes.
- Updated account information in collections system after processing payments.
- Enhanced collections processes by collaborating with team members for greater efficiency.
- Identified overdue accounts needing urgent action by analyzing account status reports.
- Maintained accurate records for auditing purposes through detailed documentation of collection activities.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed strong relationships with debtors to encourage timely payments while delivering excellent service.
Customer service / dispatcher
Fresh tech ac
Spring
11.2023 - 01.2024
- Coordinated customer inquiries and dispatch requests to ensure timely responses.
- Managed scheduling for service technicians based on availability and location.
- Assisted customers in troubleshooting technical issues over the phone.
- Communicated with field staff to ensure timely service delivery.
- Prioritized urgent requests to enhance customer satisfaction levels.
- Collaborated with team members to streamline dispatch operations and processes.
- Built strong relationships with customers through attentive and responsive service.
Inventory Specialist
Diag Partners
Houston
05.2022 - 10.2023
- Managed inventory levels using automated tracking systems.
- Conducted regular audits to verify stock accuracy and ensure compliance with inventory management standards.
- Collaborated with team members to optimize storage solutions.
- Processed incoming shipments and organized stock for easy access.
- Assisted in developing inventory management processes and procedures.
- Trained new staff on inventory handling and safety protocols.
- Coordinated with suppliers to ensure timely stock replenishment and maintain optimal inventory levels.
- Resolved discrepancies in inventory records through thorough investigation, enhancing data integrity.
- Investigated discrepancies between physical count and computer records.
Front Desk Receptionist
La Quinta
Pasadena
08.2019 - 05.2021
- Greeted guests warmly, facilitating efficient check-in and check-out processes to enhance guest satisfaction.
- Assisted guests with reservations and provided information about hotel amenities.
- Processed payments and handled cash transactions accurately at the front desk.
- Resolved guest complaints promptly, contributing to overall positive experiences for all visitors.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Trained new reception staff on procedures and customer service standards, promoting consistency in service quality.
- Managed phone calls and directed inquiries to appropriate departments.
- Coordinated with housekeeping to ensure timely room availability for guests.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Tracked office supplies inventory levels and placed orders for replenishment.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Supported the onboarding process for new hires by preparing workspaces and providing orientation materials.
- Used company badging system to create badges for new employees and visitors.
Education
GED -
San Jacinto College
Pasadena, TX06-2017
Skills
- Vehicle operation
- Cargo handling
- Route planning
- Safety compliance
- Delivery management
- Logistics documentation
- Freight billing
- Inventory management
- Customer account management
- Customer relationship management
- Customer service excellence
- Team collaboration
- Attention to detail
- Task prioritization
- Analytical thinking
- Calm under pressure
- Communication
- Written communication
- Active listening
- Efficient record keeping
- Relationship building
- Communication skills
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Cargo Transporter
Velazquez Transportation LLC
01.2026 - 03.2026
Collection Specialist
Harris County Toll Road Authority
01.2024 - 01.2026
Customer service / dispatcher
Fresh tech ac
11.2023 - 01.2024
Inventory Specialist
Diag Partners
05.2022 - 10.2023
Front Desk Receptionist
La Quinta
08.2019 - 05.2021
GED -
San Jacinto College