Consuelito De Luna
Beaumont,TX
Summary
Results-driven Customer Service Representative skilled in complaint resolution and customer relationship management. Enhanced team productivity through effective training processes and maintained client satisfaction under pressure. Strong organizational, communication, and project management skills with an ability to handle multiple tasks efficiently. Committed to optimizing processes and supporting team objectives while contributing to overall team success.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Telemetry Monitor Technician
St. Elizabeth Christus Hospital
Beaumont, TX
2026.04 - Current
- Monitored cardiac rhythms in St. Elizabeth Christus Hospital telemetry unit.
- Interpreted heart tracings and reported abnormal patterns to nurses.
- Communicated rhythm changes to bedside nurses and charge staff to ensure timely patient care.
- Responded promptly to alarms and changes in patient conditions, enhancing patient safety and care responsiveness.
- Responded quickly to alarm alerts and changed patient monitor settings.
- Documented telemetry findings in hospital charts and electronic records.
- Supported patient safety through continuous surveillance and timely escalation.
- Oversaw care for multiple patients with varying acuity levels in a fast-paced environment, prioritizing critical needs. simultaneously with different levels of acuity and severity.
Customer Service Representative
The Home Depot
Beaumont, TX
2021.11 - 2026.03
- Promptly responded to inquiries and requests from prospective customers.
- Addressed customer concerns with empathy, swiftly resolving issues to promote superior service experiences.
- Collaborated with staff to enhance customer service experience, contributing to high client satisfaction rates and exceeding team goals.
- Built strong client relationships, earning recognition for consistently exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
- Identified opportunities for process improvement to enhance service delivery.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Investigated and resolved accounting, service and delivery concerns.
- Trained staff on operating procedures and company services.
- Collected and returned unprocessed or returned items to correct shelf locations and arranged displays to promote sales.
Pharmacy tech School Clinical
King Pharmacy
2022.08 - 2023.05
- Educated patients on drug interactions, side effects, and optimal administration methods to enhance safety and compliance.
- Guided proper medication dosing in clinical settings to ensure effective treatment outcomes.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive use.
- Dispensed and verified patient prescription orders, conducting utilization reviews.
- Trained pharmacy residents and interns on clinical care and medication dispensing.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Prioritized tasks and organized workflow to support timely medication management.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
Sales Lead
Journeys Kidz
2021.09 - 2023.02
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coached employees in selling methods, fostering cross-selling of additional products and services to enhance overall sales performance.
- Demonstrated products to show potential customers the benefits and advantages and encourage purchases.
- Conducted product training and demonstrations, driving customer awareness and engagement to support revenue growth.
- Effectively presented information to customers and responded to questions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Attended meetings to discuss and optimize strategies.
- Produced reports per week to analyze performance against team goals.
- Mentored and promoted high-performing sales and account management employees into leadership roles, strengthening team capability and supporting company growth.
Clinical Student Intern
St. Elizabeth Christus Hospital
2021.08 - 2022.05
- Completed activities of daily living for patients unable to self care, and assisted those with limited mobility in completing tasks.
- Supported patient independence by assisting with self-feeding and providing feeding support tailored to individual needs.
- Monitored patient stability through regular checks of vital signs and weight, accurately recording intake and output information.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Documented patient information and care activities in an electronic health record.
- Responded promptly to patient requests for comfort items, enhancing overall patient satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
Cashier
King Food Supermarket
2020.08 - 2021.09
- Operated a cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with purchases, guided item location, and enrolled them in reward programs to boost loyalty.
- Greeted customers entering store and promptly addressed needs to enhance shopping experience.
- Answered questions about store policies and resolved customer concerns to ensure satisfaction.
- Demonstrated product knowledge by answering questions and redirecting objections to highlight positive aspects.
- Worked a flexible schedule and extra shifts to meet business needs.
- Acquired knowledge of job responsibilities across various roles, for various positions and provided backup at key times.
Education
Some College - Nursing
Lamar University
Beaumont, TX2027-05
High School -
Beaumont United High School
Beaumont, TXSome College (No Degree) - Medical Asistant
Lamar Institute of Technology
Beaumont, TX2026-09
Skills
- Telemetry monitoring
- Heart rhythm interpretation
- Patient monitoring techniques
- Patient care
- Patient safety
- Critical care prioritization
- Documentation
- Microsoft Excel
- Order processing
- Team collaboration
- Reading comprehension
- Calm demeanor
- Patient monitoring techniques
Certification
Healthcare- CPR/ AED Certified, BLS Certified
Languages
Spanish- Fluent, English- Fluent
EXTRACURICULARS
- Volunteered at South East Texas
- School tools, St. Elizabeth Hospital, Gift of Life
- 5K Run, Canned Food Drive, Alzheimer's Walk
- Student Council - Class Secretary
- National Honor Society- Parliamentarian
- Key Club
- Year Book Club- Photographer
- BETA Club- Secretary
- Health Occupation Students of America
- Gift of Life Youth Council
- National Honor Tech Society
- Distributive Educations Clubs Of America
- Hispanic Alliance- class representative
- Rotary Interact
- Beaumont Youth Council
- Junior Leadership
- Golf Captain
Timeline
Telemetry Monitor Technician
St. Elizabeth Christus Hospital
2026.04 - Current
Pharmacy tech School Clinical
King Pharmacy
2022.08 - 2023.05
Customer Service Representative
The Home Depot
2021.11 - 2026.03
Sales Lead
Journeys Kidz
2021.09 - 2023.02
Clinical Student Intern
St. Elizabeth Christus Hospital
2021.08 - 2022.05
Cashier
King Food Supermarket
2020.08 - 2021.09
Some College - Nursing
Lamar University
High School -
Beaumont United High School
Some College (No Degree) - Medical Asistant
Lamar Institute of Technology