CONSUELO CORDOVA
Houston
Summary
Dynamic and results-driven professional with over 19 years of expertise in inventory control and logistics, dedicated to optimizing inventory accuracy while minimizing costs through strategic solutions that enhance overall operations. Proven track record of exceeding expectations through data analysis, team leadership, and effective communication, consistently achieving optimal results via meticulous planning and a solutions-oriented mindset. Proficient in identifying inefficiencies and maximizing resources to streamline processes, fostering business growth and profitability. Seasoned Operations Manager with a strong grasp of industry trends, committed to developing high-performing teams and implementing impactful changes that drive productivity and success.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Operations Manager
ThyssenKrupp Materials NA
02.2024 - Current
- Provide leadership and direction to ensure the safe, efficient, and uniform operation of warehouse activities, meeting or exceeding customer expectations.
- Drive a culture of continuous improvement, supporting and executing corporate Lean and 6S initiatives across all functional areas.
- Execute and enforce safety programs and procedures to ensure compliance with corporate guidelines and OSHA standards.
- Own preventive and corrective action processes, eliminating non‑conforming practices and improving operational reliability.
- Evaluate, correct, and clarify operational procedures and work instructions to improve quality, consistency, and customer satisfaction.
- Monitor and communicate progress toward key performance metrics, including safety, on‑time shipments, returns/allowances, and 6S compliance.
- Led warehouse to two 100% annual 6S+ audit scores, exceeding corporate standards for safety, organization, and continuous improvement.
- Evaluate and recommend new equipment purchases to improve productivity, quality, and operational capability.
- Manage preventive maintenance programs to maximize equipment availability and minimize downtime.
- Partner with the Plant Manager and department leaders to set goals, assess competency, and direct operational output.
- Hire, train, coach, motivate, and discipline warehouse employees as required.
- Support customer issue resolution, including on‑site visits, as needed.
- Attend regional and corporate meetings and perform additional operational duties as assigned.
Operator/Business Manager
FIG Flower Boutique
12.2022 - 12.2023
- Established and nurtured FIG Flower Boutique into a successful venture, conducting extensive competitive analysis and reviews.
- Crafted an engaging business website, seamlessly combining aesthetics and functionality for optimal user experience.
- Executed effective SEO strategies, enhancing online visibility and driving organic traffic to boost business prominence.
- Mastered talent acquisition, curating a skilled team to contribute to the business's success.
- Cultivated strong customer relations, fostering satisfaction and loyalty within a competitive floral industry.
- Key Accomplishments
- Formulated a comprehensive 5-year Business and Sales Plan, providing a strategic roadmap for sustained growth.
- Designed and executed marketing strategies across major platforms, amassing 5K followers and 4.9-star Google reviews.
- Led global supply chain activities spanning Ecuador, Colombia, Mexico, and China, ensuring seamless operations.
Inventory Control Supervisor
Kroger Distribution Center
06.2016 - 12.2022
- Oversee inventory accuracy through regular audits, ensuring seamless operations and preventing stockouts or overstock situations.
- Implemented inventory management systems, optimizing stock levels and minimizing costs while maintaining product availability.
- Contributed to the hiring process, participating in candidate evaluations and interviews to ensure optimal selections.
- Assisted with Accounts Payable tasks, managing timely processing, validation, and resolution of invoice-related issues.
- Lead a team in conducting cycle counts, reconciling discrepancies, and maintaining a well-organized and efficient warehouse.
- Communicated shipping, receiving, and internal system insights, fostering understanding among management and associates.
- Collaborated with purchasing and logistics teams to forecast demand, coordinate deliveries, and optimize inventory turnover.
- Analyzed data trends, generate reports, and provide strategic insights to enhance overall inventory control processes.
- Key Accomplishments
- Developed a root cause analysis program, slashing carrier detention charges by 75% in just two years.
- Achieved a 30% reduction in aging inventory waste through meticulous problem-solving, emphasizing precision/accuracy.
- Elevated team morale by 21% through daily huddles with 15 associates, addressing and resolving challenges promptly.
- Reduced weekly overtime by 10% through advanced analysis and adjustment of daily inbound receiving schedules.
- Coordinated and executed daily cycle counts for perishable inventory assets valued at $1 million, ensuring precision.
- Swiftly resolved delivery discrepancies, resulting in a 25% reduction in store claims within a 24-hour timeframe.
Logistic Specialist
08.2007 - 06.2016
- Coordinated and optimized transportation logistics, ensuring timely and cost-effective delivery of goods to designated destinations.
- Managed inventory levels, tracked shipments, and resolved discrepancies, maintaining accurate records for streamlined operations.
- Collaborated with suppliers, carriers, and internal teams to negotiate contracts, secure favorable terms, and monitored performance.
- Led accurate data system transfers from transportation computers to the main database while ensuring DOT compliance.
- Key Accomplishments
- Trained 40+ new administrative assistants, fostering diverse skills and contributing to a 15% retention rate.
- Analyzed operational needs, devised a weekly schedule for 13 clerks, boosting productivity by 18%.
- Managed accurate and timely processing of up to 100 monthly invoices, validating accounts and resolving issues.
- Conducted inventory control and audits of driver logs, ensuring precision in shipping information.
Education
Master of Business Administration - Supply Chain Management
University of Houston, Downtown, Marilyn Davies College of Business
Houston, TX05-2022
Bachelor of Science Management - Human Resources
University of Houston, Clear Lake
Houston, TX05-2018
Skills
Logistics/Operations Management
Supply Chain Standards & Strategies
Inventory Management & Control
Logistics KPI Management
Database Management
Business Planning & Strategy
Business Administration
Strategic Planning
Relationship Management
Resource Optimization
Continuous Improvements
Forging Networks & Partnerships
Personnel Management
Training & Development
Documentation & Presentation
Cross-functional Leadership
Highly Detail-oriented
Dedicated & Committed
Operations management
Problem-solving
Customer service
Performance monitoring
Interests
Society for Human Resources Management (SHRM)
Timeline
Operations Manager
ThyssenKrupp Materials NA
02.2024 - Current
Operator/Business Manager
FIG Flower Boutique
12.2022 - 12.2023
Inventory Control Supervisor
Kroger Distribution Center
06.2016 - 12.2022
Logistic Specialist
08.2007 - 06.2016
Bachelor of Science Management - Human Resources
University of Houston, Clear Lake
Master of Business Administration - Supply Chain Management
University of Houston, Downtown, Marilyn Davies College of Business
CORE COMPETENCIES
- Solid ability & experience managing operational activities related to logistics initiatives
- Working knowledge of strategies and tools for controlling and optimizing business operations
- Natural strength and passion for turning analytic insights into high-impact actionable plans
- Ability to develop, review & enhance programs, for both economic viability and effectiveness
- Driven leadership style; ensure achievement of key financial, operational, and quality metrics
- Skilled in counseling, problem-solving, and conflict management to ensure smooth workflow
- Excellent organizational and time management skills with the ability to foster solid relations
- Proficient in Computer systems and MS Office Suite (Excel, Access, Word, PowerPoint, Outlook)