Consuelo De La Fuente
Smithville,TX
Summary
Results-driven business professional with proven track record in driving growth and fostering strong client relationships. Skilled in strategic planning, market analysis, and negotiation, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software, sales forecasting, and project management.
Overview
25
25
years of professional experience
Work History
Business Development Manager
J.B Hunt Transportation Services
03.2018 - Current
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Negotiated favorable terms for clients during transactions, maximizing their profits in both buying and selling scenarios.
Customer Care Agent
SOAPware Inc.
07.2011 - 02.2018
- Developed and coordinated data solutions, while working with Microsoft word and excel.
- Facilitated smooth transitions during peak seasons by coordinating staffing schedules according to anticipated workloads.
- Adhered strictly to data protection guidelines, ensuring that the confidential information of customers was treated with utmost respect and diligence throughout all interactions.
- Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.
Banker
United Bank
05.2000 - 09.2010
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
Education
High School Diploma -
San Benito High School
San Benito, TX05-1992
Skills
- Proficiency in Microsoft Office/XML
- International shipping
- Customs compliance
- Freight management
- Team leadership
- Customer service
- Relationship building and management
- Strategic planning
- Team collaboration
- Account management
- Verbal and written communication
- Salesforce management
- CRM platforms
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Development Manager
J.B Hunt Transportation Services
03.2018 - Current
Customer Care Agent
SOAPware Inc.
07.2011 - 02.2018
Banker
United Bank
05.2000 - 09.2010
High School Diploma -
San Benito High School
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