CONSUELO DE LUNA
Rio Rico,US
Summary
Adept at leveraging analytical abilities and administrative support skills, I significantly enhanced workflow efficiency at Kemps Smith LLP. Specializing in database searches and customer service, my proactive approach to problem-solving and team leadership has consistently fostered an environment of success and compliance with procedural standards.
Overview
12
12
years of professional experience
Work History
Processing Coordinator Series 1802 Gs 5
Department of Homeland Security
Nogales , US 40 Hours A Week; 40,288 Salary
01.2024 - Current
- Maintained detailed records of transactions including invoices, payments, orders
- Researched complex problems using analytical skills and problem solving techniques
- Created database queries to generate ad-hoc reports for management review
- Support Border Patrol agents by performing administrative tasks
- Receiving and processing detainees into custody
- Tagging, storing, and keeping track of detainees' personal property
- Screening, ensuring that all individuals are properly vetted and screened
- Conducting interviews and verifying the identities of individuals entering or exiting the country
File Clerk/Mail Courier
Kemps Smith LLP
El Paso, US
08.2013 - 01.2024
- Classified documents according to specified guidelines
- Compiled, sorted and filed high volume of documents
- Sorted and classified documents into appropriate filing systems for increased traceability
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files
- Identified and resolved filing discrepancies
Front Desk Receptionist
Kemps Smith LLP
El Paso, US
- Maintained confidentiality of information regarding clients and company
- Operated multi-line telephone system to answer and direct high volume of calls
- Kept reception area clean and neat to give visitors positive first impression
- Corresponded with clients through email, telephone, or postal mail
- Collected and distributed messages to team members and managers to support open communication and high customer service
- Answered phone promptly and directed incoming calls to correct offices
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Mail Room Lead
Kemps Smith LLP
El Paso, US
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Educated staff on organizational mission and goals to help employees achieve success
- Mentored and guided employees to foster proper completion of assigned duties
- Worked different stations to provide optimal coverage and meet production goals
- Supervised team members to confirm compliance with set procedures and quality requirements
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Education
Associate of Applied Science Degree - Sign Language/ Interpreter
El Paso Community College
El Paso, TXSkills
- Microsoft Office (Word, Outlook, Excel, Teams)
- Administrative Support
- Analytical Abilities
- Customer Service
- Data Entry Software
- Scanners and Copiers
- Database Searches
- Filing Management
- Office Supplies and Inventory
- Clerical Support
- Scan Materials
- Organize Files
- Document Scanning
References
References available upon request.
Timeline
Processing Coordinator Series 1802 Gs 5
Department of Homeland Security
01.2024 - Current
File Clerk/Mail Courier
Kemps Smith LLP
08.2013 - 01.2024
Front Desk Receptionist
Kemps Smith LLP
Mail Room Lead
Kemps Smith LLP
Associate of Applied Science Degree - Sign Language/ Interpreter
El Paso Community College
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