Summary
Overview
Work History
Education
Skills
Timeline
Consuelo Gonzalez Garcia

Consuelo Gonzalez Garcia

Elko,Nevada

Summary

Proven Membership Director at Boys and Girls Club of Elko, adept in enrollment processing and fostering client relationships, significantly enhancing membership retention and engagement. Leveraged social media marketing and exceptional communication skills to boost community involvement, demonstrating a commitment to continuous improvement and client service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Membership Director

Boys and Girls Club of Elko
10.2017 - Current

-Managed the maintenance of member records, including contact information.

-Provided support to new members in setting up accounts and understanding program features.

-Monitored online platforms for customer service inquires related to membership issues.

-Maintained accurate records of all membership transactions using our database software.

-Ran many reports on membership growth, usage and retention rates.

-Participated in local community events to promote organization's membership programs.

-Worked closely with accounting department on billing inquires from members.

-Assisted with the development of promotional materials for membership campaigns.

-Resolved escalated customer service complaints from members in a timely manner.

-Conducted regular outreach to members to ensure their related to member services offerings.

-Responded promptly to emails and phone messages.

-Helped coordinate our sports programs.

-Assisted our CEO in tasks like organizing marketing materials.

-Order all supplies for office and program needs.

-Microsoft Word

-Microsoft Excel

-Outlook

-Xerox





Client Services

Friends in Service Helping (F.I.S.H)
07.2013 - 11.2017
  • I first began with FISH doing home health services for the elderly.
  • I would clean their home
  • Do grocery shopping
  • check their mail'
  • Assist them at Dr. appointments.

Client Services

  • Sign clients up when they needed service
  • enter them into out HMIS database system
  • issue them services such as meals, laundry or food boxes
  • Set up meeting with our social worker.

Education

High School Diploma -

Douglas High School, Douglas, AZ
05.1999

Skills

  • Enrollment processing
  • Membership retention
  • Social Media Marketing
  • Sales management
  • Volunteer Management
  • Partnership Development
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Relationship Building
  • Task Prioritization
  • Rapport and relationship building
  • Self Motivation
  • Client Relations
  • Client Relationship Management
  • Sales processes
  • Goal Setting
  • Appointment Scheduling
  • Professionalism
  • Inventory Management
  • Time management abilities
  • Continuous Improvement
  • Written Communication
  • New Hire Onboarding
  • Data Confidentiality

Timeline

Membership Director - Boys and Girls Club of Elko
10.2017 - Current
Client Services - Friends in Service Helping (F.I.S.H)
07.2013 - 11.2017
Douglas High School - High School Diploma,
Consuelo Gonzalez Garcia