
Proven Membership Director at Boys and Girls Club of Elko, adept in enrollment processing and fostering client relationships, significantly enhancing membership retention and engagement. Leveraged social media marketing and exceptional communication skills to boost community involvement, demonstrating a commitment to continuous improvement and client service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
-Managed the maintenance of member records, including contact information.
-Provided support to new members in setting up accounts and understanding program features.
-Monitored online platforms for customer service inquires related to membership issues.
-Maintained accurate records of all membership transactions using our database software.
-Ran many reports on membership growth, usage and retention rates.
-Participated in local community events to promote organization's membership programs.
-Worked closely with accounting department on billing inquires from members.
-Assisted with the development of promotional materials for membership campaigns.
-Resolved escalated customer service complaints from members in a timely manner.
-Conducted regular outreach to members to ensure their related to member services offerings.
-Responded promptly to emails and phone messages.
-Helped coordinate our sports programs.
-Assisted our CEO in tasks like organizing marketing materials.
-Order all supplies for office and program needs.
-Microsoft Word
-Microsoft Excel
-Outlook
-Xerox
Client Services