Consuelo Lonon
Broken Arrow,OK
Summary
Proven leader in childcare and customer service, excelling in creativity, innovation, and critical thinking. At Consuelo Lonon Carrillo Home Daycare, enhanced operations and parent satisfaction through effective communication and curriculum development. Demonstrated financial oversight by managing budgets and reducing costs. Achieved notable improvements in safety and educational outcomes, showcasing patience, empathy, and a results-driven approach.
Overview
32
32
years of professional experience
Work History
Daycare Owner/ Primary Childcare Provider
Consuelo Lonon Carrillo Home Daycare
Broken Arrow, OK
11.2003 - Current
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Monitored safety protocols regularly, keeping up-to-date with industry best practices in risk management.
- Improved daycare operations by implementing efficient scheduling and staff management practices.
- Conducted regular staff training sessions to ensure consistent implementation of best practices in early childhood education.
- Maintained a safe and nurturing environment, adhering to state licensing regulations and standards.
- Managed budgets responsibly while maintaining high-quality resources for children''s daily use at the facility.
- Reduced incidences of behavioral issues by establishing clear expectations for conduct within the facility.
- Enhanced parent satisfaction through open communication channels and regular updates on child progress.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
- Implemented creative approaches to childcare, sparking curiosity and engagement among attendees.
- Fostered strong relationships with parents, building trust and encouraging involvement in their child''s development process.
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Stayed current on guidelines to maintain compliant program operations.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Debt Collector
Metris Companies
Tulsa, OK
05.2000 - 06.2003
- Collected on delinquent accounts to reduce overdue balances.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Maintained consistently high success rate of collecting on overdue accounts.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Representative/Data Entry Supervi
TCIM Services
Tulsa, OK
05.1995 - 02.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Identified and resolved discrepancies and errors in customer accounts.
Housekeeper
Marriott Hotels
Tulsa, OK
05.1994 - 05.1995
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Cashier/ Customer Service
XTRA
Fajardo, PR
08.1992 - 03.1994
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Supermercado Amigo
Fajardo Puerto Rico
05.1992 - 06.1992
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certificate Of Mastery - Child Development
Tulsa Community College
Tulsa, OK06.2010
Drafting Diploma - Drafting Technology
Instituto De Banca Y Comercio De Puerto Rico
Fajardo, PR 05.1992
High School Diploma - General Studies
Fajardo Community Private School
Fajardo, PR05.1990
Skills
- Patience and Empathy
- Parent Communication
- Creativity and Innovation
- Child development expertise
- Nutrition knowledge
- Budgeting and finance
- Facility Maintenance
- Financial Oversight
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Critical Thinking
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Daycare Owner/ Primary Childcare Provider
Consuelo Lonon Carrillo Home Daycare
11.2003 - Current
Debt Collector
Metris Companies
05.2000 - 06.2003
Customer Service Representative/Data Entry Supervi
TCIM Services
05.1995 - 02.2000
Housekeeper
Marriott Hotels
05.1994 - 05.1995
Cashier/ Customer Service
XTRA
08.1992 - 03.1994
Cashier
Supermercado Amigo
05.1992 - 06.1992
Certificate Of Mastery - Child Development
Tulsa Community College
Drafting Diploma - Drafting Technology
Instituto De Banca Y Comercio De Puerto Rico
High School Diploma - General Studies
Fajardo Community Private School