Consuelo Navarro
Sunkist
Norman,OK
2027
years of professional experience
Organized and personable administrative professional with a background in managing operations at a busy dog boarding facility. Skilled in client service, scheduling, document handling, and multitasking in fast-paced environments. Known for creating a welcoming atmosphere and maintaining excellent communication with clients of diverse backgrounds.
Work History
Investor & Co-Founding Partner
5 Years 5 Months- Co-founded and invested in an international bean sales company, specializing in the sourcing, import, and distribution of beans to markets.
- Played a key role in business development, identifying new market opportunities and forging partnerships with suppliers and distributors across several regions.
General Manager
2 Years 3 Months- Handled all front-desk responsibilities: greeting clients, answering phones, responding to emails, scheduling appointments, and processing payments.
- Served as primary point of contact for new client inquiries and onboarding, ensuring smooth communication and client satisfaction.
- Managed daily operations of a busy dog boarding facility, ensuring the safety, and well-being of up to 50+ dogs per day.
- Lead a team of 10+ employees, including dog care attendants, front desk staff, and cleaners, ensuring smooth workflow and high-quality service.
- Managed payroll for all staff members, including calculating hours, reviewing timesheets, and ensuring timely and accurate payments in compliance with company policies.
- Manage booking systems, coordinate schedules, and maintain accurate records of pet care, grooming, and special requests.
- Drive marketing efforts through local advertising, social media, and partnerships with local content creators and related businesses.
- Housekeeping, took training program on chemical mixing and ratios for proper sanitation protocols
Infant Nanny
- Provided attentive care to infants, ensuring safety and comfort during daily activities.
- Developed engaging play routines to stimulate infants' cognitive and motor skills.
- Maintained a clean and organized environment, adhering to hygiene standards for infant care.
- Communicated effectively with parents regarding daily progress and developmental milestones.
- Assisted in establishing consistent feeding and nap schedules tailored to each infant's needs.
- Monitored infants' health and behavior, promptly addressing any concerns or changes observed.
- Collaborated with parents on implementing developmental strategies aligned with family values.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Assisted with light housekeeping duties as well as running errands.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
- Taught children everyday skills and language.
- Implemented sleep training techniques as needed, resulting in improved sleep patterns for the infant.
- Assisted with potty training when appropriate by following established routines set forth by parents or other caregivers within the household setting.
- Collaborated closely with parents to ensure continuity of care and alignment of parenting philosophies, resulting in a more consistent experience for the infant.
- Engaged with children on age-appropriate level.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
- Administered basic first-aid and medication in emergency situations.
- Monitored children's play activities to verify safety.
- Supervised children on playground to help develop physical and social skills.
- Helped children complete homework assignments and school projects.
- Transported children to and from activities using personal or family vehicle.
- Transported children to and from school, medical appointments, and extra-curricular activities.
- Coordinated playdates and outings to meet children's physical and social needs.
- Organized activities that enhanced children's physical, emotional, and social well-being.
- Taught children basic life skills, manners and personal hygiene.
House Cleaner
- Cleaned residential and commercial spaces to meet customer satisfaction standards.
- Utilized eco-friendly cleaning products to promote sustainable practices.
- Maintained inventory of cleaning supplies and equipment for efficient operations.
- Organized work schedules to optimize time management and service delivery.
- Trained new staff on cleaning protocols and safety procedures for consistency.
- Implemented feedback systems to enhance service quality and client relationships.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Adhered to professional house cleaning checklist.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Emptied trashcans and transported waste to collection areas.
- Developed improved cleaning techniques that increased efficiency across multiple sites.
- Dusted picture frames and wall hangings with cloth.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
Education
Medical Office Management
Diploma
Skills
Client Relations & Communication
Administrative Organization
Team Leadership & Staff Management
Customer Service
Facility Operations & Management
Inventory Management & Budgeting
Marketing & Community Outreach
Conflict Resolution
Scheduling & Staff Training
Strong Communication
Multitasking
Timeline
Investor & Co-Founding Partner
Sunkist
01.2021 - CurrentRead More
General Manager
Dogtopia of South Bay
01.2019 - 04.2021Read More
Century High School
Diploma
Read More
ICDC College
Medical Office Management
Read More
Infant Nanny
Kathleen Bradley
2011 - 2019Read More
House Cleaner
White Wings Maid & Janitorial
2003 - 2010Read More